Lead HVAC Service Technician Operations Manager Track

• Diagnose troubleshoot repair and maintain residential and light commercial HVAC systems.
  
  
• Provide honest accurate recommendations that help customers make informed decisions.
  
  
• Communicate clearly with homeowners explain technical issues in understandable terms and build lasting customer relationships.
  
  
• Maintain the highest standards of professionalism punctuality workmanship and customer care.
  
  
• Take pride in your work your appearance your equipment and your company vehicle.
  
  
• Follow established safety procedures and industry best practices.
  
  

• Help recruit train and mentor new HVAC technicians.
  
  
• Share technical knowledge and help others improve their skills.
  
  
• Set an example for professionalism accountability and exceptional customer service.
  
  
• Help establish processes and best practices that make our team more effective.
  
  
• Support technicians with difficult diagnoses and escalated customer concerns.
  
  
• Work directly with ownership to identify opportunities to improve the business.
  
  

• Leading coaching and developing our service team.
  
  
• Coordinating daily service operations scheduling and dispatch.
  
  
• Monitoring key business metrics including customer satisfaction technician productivity revenue and profitability.
  
  
• Helping technicians improve both technical performance and customer experience.
  
  
• Building a positive high-performing team culture.
  
  
• Improving operational efficiency and developing processes that support business growth.
  
  
• Helping make decisions that shape the future of our company.
  
  

• Several years of successful experience servicing residential HVAC systems.
  
  
• Strong diagnostic troubleshooting and repair skills.
  
  
• A commitment to high-quality workmanship and doing the job right.
  
  
• Applicable HVAC certifications and credentials.
  
  
• NATE certification preferred but not required.
  
  
• Valid drivers license and driving record acceptable under company insurance requirements.
  
  
• Ability to meet applicable background screening and employment requirements.
  
  

• Genuinely enjoys interacting with customers and coworkers.
  
  
• Can explain complicated technical problems in a way customers understand.
  
  
• Makes people feel comfortable respected and confident.
  
  
• Handles difficult situations with patience and professionalism.
  
  
• Builds trust through honesty integrity and follow-through.
  
  
• Understands that exceptional customer service is what builds a successful business.
  
  

• Has ambitions beyond their current position.
  
  
• Takes initiative rather than waiting to be told what to do.
  
  
• Is eager to learn new skills including leadership and business operations.
  
  
• Takes ownership of problems and follows through on solutions.
  
  
• Welcomes feedback and is always looking for ways to improve.
  
  
• Enjoys teaching mentoring and helping others succeed.
  
  
• Wants to be part of building something not just collecting a paycheck.
  
  

• Competitive compensation based on experience and qualifications.
  
  
• Performance-based incentive opportunities.
  
  
• Leadership development and career advancement opportunities.
  
  
• Ongoing technical training and professional development.
  
  
• Opportunity to grow into a Service Manager or Operations Manager position as the business expands.
  
  
• Additional compensation and benefits details discussed during the hiring process.
  
  

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. Its true our employees come first! How do we prove it First things first.

1. Pay We believe the best performers deserve the best pay. Thats why we want to pay YOU the best competitive rate.

2. Flexibility We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

3. Career Path We offer you an unlimited future with our world class training programs. Our training programs include Technical Training Virtual technical training communications sales and more! If you are serious about your career and want to learn from the best in the industry apply today!

So if you have a great attitude and a strong workethicand are someone who takes pride in the work you do then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment benefits scheduling and compensation at this franchise should be made directly to the franchise location and not to One Hour Heating and Air Conditioning Corporate.