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Lead Healthcare Operations Analyst
Job Location:
Job Location:
Philadelphia, PA - USA
Hourly Salary:
USD 48 - 48
Hourly Salary:
Posted:
17 October 2026 (7 days ago)
Posted:
Application Deadline:
14 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
A client of Innova Solutions is immediately hiring for Lead Healthcare Operations Analyst
Position Type: Contract
Duration: 06 Months
Location: Philadelphia PA
As a Lead Healthcare Operations Analyst you will:
The ideal Candidate will have:
Preferred:
Qualified candidates should APPLY NOW for immediate consideration!
This position is only open to applicants who can be engaged on a W-2 basis. 1099 contractors and Corp-to-Corp arrangements will not be considered for this position.
Please hit APPLY to provide the required information and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you we do offer a referral bonus program for referrals that we successfully place with our clients subject to program guidelines.
REFERRAL PROGRAM:
This position qualifies for a Referral Bonus amount of $250-$1000 dollars. Click here to learn more Referral Program. Please email your referral details along with their resume to
Pranshi Srivastava
(1)
PAY RANGE AND BENEFITS:
Pay Range*: $43- $48 per hour
Pay range offered to a successful candidate will be based on several factors including the candidates education work experience work location specific job duties certifications etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage Dental/vision insurance 401(k) Health saving account (HSA) and Flexible spending account (FSA) Life Insurance Pet Insurance Short term and Long term Disability Accident & Critical illness coverage Pre-paid legal & ID theft protection Sick time and other types of paid leaves (as required by law) Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta Georgia Innova Solutions employs approximately 50000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America Asia and Europe we deliver strategic technology and business transformation solutions to our clients enabling them to operate as leaders within their fields.
Recent Recognitions:
Website: Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race color religion or belief national origin citizenship social or ethnic origin sex age physical or mental disability veteran status marital status domestic partner status sexual orientation or any other status protected by the statutes rules and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status immigration status or national origin in accordance with 8 U.S.C. 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance the Los Angeles Fair Chance Initiative for Hiring Ordinance and other applicable laws.
By applying for this job I agree to receive calls and emails (including automated or AI-generated calls or emails) from Innova Solutions its identified recruiting partners regarding this job and future recruiting and job-placement opportunities. I understand that my consent is not a condition of employment or services and that I may revoke my consent at any time by following the Opt Out Instructions.
I confirm that I have read and agree to the Terms of Serviceand acknowledge that I have received and reviewed the Privacy Notice.
Position Type: Contract
Duration: 06 Months
Location: Philadelphia PA
As a Lead Healthcare Operations Analyst you will:
- Monitor customer service claims enrollment and supporting functions to identify gaps inconsistencies emerging trends and areas requiring adjustment.
- Conduct frequent call listening and targeted transcript claims and enrollment reviews to identify misinformation process breakdowns training needs and service risks.
- Establish practical intake triage ownership escalation and closure processes. Resolve routine questions directly and elevate issues requiring leadership attention.
- Support initial training and role-based readiness activities so impacted teams understand the product how it affects their work and how to explain it accurately.
- Implement monitoring and quality controls verify corrective actions and confirm changes are working as intended.
- Partner with the Project Manager to maintain an integrated issue and action tracker and provide concise updates on risks trends decisions progress and items requiring intervention.
- Connect issues across functions reinforce effective practices and recommend sustainable process training communication or control improvements.
- Documented question intake triage escalation and resolution process.
- Integrated issue and action tracker with owners priorities status and due dates.
- Regular findings from operational reviews and concise executive-level status updates.
The ideal Candidate will have:
- 7 years of experience in self-funded medical insurance operations implementation readiness quality assurance issue management or a related role in a complex service environment.
- Strong knowledge of customer service operations and the interdependencies among service claims enrollment training and implementation teams.
- Experience identifying operational risk through call monitoring transcript analysis data review claims review or similar quality activities.
- Strong judgment organization follow-through and ability to translate complex issues into clear guidance and executive-level reporting.
Preferred:
- Health plan administration benefits administration claims operations or similarly regulated experience.
Qualified candidates should APPLY NOW for immediate consideration!
This position is only open to applicants who can be engaged on a W-2 basis. 1099 contractors and Corp-to-Corp arrangements will not be considered for this position.
Please hit APPLY to provide the required information and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you we do offer a referral bonus program for referrals that we successfully place with our clients subject to program guidelines.
REFERRAL PROGRAM:
This position qualifies for a Referral Bonus amount of $250-$1000 dollars. Click here to learn more Referral Program. Please email your referral details along with their resume to
Pranshi Srivastava
(1)
PAY RANGE AND BENEFITS:
Pay Range*: $43- $48 per hour
Pay range offered to a successful candidate will be based on several factors including the candidates education work experience work location specific job duties certifications etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage Dental/vision insurance 401(k) Health saving account (HSA) and Flexible spending account (FSA) Life Insurance Pet Insurance Short term and Long term Disability Accident & Critical illness coverage Pre-paid legal & ID theft protection Sick time and other types of paid leaves (as required by law) Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta Georgia Innova Solutions employs approximately 50000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America Asia and Europe we deliver strategic technology and business transformation solutions to our clients enabling them to operate as leaders within their fields.
Recent Recognitions:
- Named One of Americas Best Employers for New Grads by Forbes (2024)
- Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List 2024-2025)
- One of the Largest IT Staffing Firms in the US Ranked #3 by Staffing Industry Analysts (SIA 2024)
- One of the Largest Staffing Firms in the US Ranked #13 by Staffing Industry Analysts (SIA 2024; includes Innova Solutions Volt & HireGenics)
- Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
- One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC 2024)
- AWS Advanced Tier Services Partner with 100 certifications
Website: Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race color religion or belief national origin citizenship social or ethnic origin sex age physical or mental disability veteran status marital status domestic partner status sexual orientation or any other status protected by the statutes rules and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status immigration status or national origin in accordance with 8 U.S.C. 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance the Los Angeles Fair Chance Initiative for Hiring Ordinance and other applicable laws.
By applying for this job I agree to receive calls and emails (including automated or AI-generated calls or emails) from Innova Solutions its identified recruiting partners regarding this job and future recruiting and job-placement opportunities. I understand that my consent is not a condition of employment or services and that I may revoke my consent at any time by following the Opt Out Instructions.
I confirm that I have read and agree to the Terms of Serviceand acknowledge that I have received and reviewed the Privacy Notice.
Required Experience:
IC
