Lead Front Desk Associate Metropolitan
Job Location:
Dallas, TX - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Action Property Management is seeking a hospitality-driven Lead Front Desk Associate to join our team at Metropolitan a residential high-rise community in Dallas Texas.
Shift: 3:00 PM - 11:30 PM
Compensation: $27.00 - $28.00 per hour
Were looking for someone who is passionate about delivering exceptional customer service highly organized and enjoys supporting and mentoring others. As the Lead Front Desk Associate youll play an important role in creating a welcoming environment for residents and guests while serving as a trusted resource for fellow team members.
If you thrive in a fast-paced environment have strong administrative skills and take pride in creating memorable resident experiences wed love to meet you!
Resident Experience & Hospitality
Deliver exceptional personalized customer service to residents guests and vendors.
Serve as a primary point of contact responding to inquiries requests and concerns with professionalism and genuine care.
Anticipate resident needs and help maintain a welcoming hospitality-focused environment.
Handle escalated resident concerns and assist with identifying timely service-oriented solutions.
Team Leadership & Support
Serve as a lead and resource for Front Desk Associates providing guidance and day-to-day support.
Assist with training and onboarding new team members reinforcing service standards and operational procedures.
Lead by example promoting teamwork accountability and a positive work environment.
Partner with onsite management to identify opportunities to improve front desk operations and the resident experience.
Administrative & Operational Support
Coordinate daily front desk activities ensuring smooth operations and consistent service delivery.
Maintain accurate records reports resident information and other administrative documentation.
Manage incoming calls emails packages visitor registration and resident service requests.
Communicate important updates to fellow team members and onsite management
- Support management and administrative projects and operations tasks as needed.
Previous experience in customer service hospitality concierge services or residential property management.
Experience in a lead senior or team support role preferred.
Strong administrative organizational and multitasking skills with excellent attention to detail.
Exceptional interpersonal and communication skills with a polished and professional demeanor.
A natural ability to mentor guide and support less-experienced team members.
Strong problem-solving skills and the ability to handle challenging situations with professionalism and discretion.
Proficiency with Microsoft Office and the ability to learn new systems and technology.
Experience in luxury residential communities hotels or other hospitality-driven environments is a plus.
Required Experience:
IC
About Company
Why You'll Love Working at Action At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, ... View more
