Lead Flight Dispatcher
Job Location:
Daytona Beach, FL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Job Description
Embry-Riddle Aeronautical University (ERAU) seeks for the position of Lead Flight Dispatcher within the Flight Department on the Daytona Beach Campus. This position serves as a key operational leader responsible for supporting Flight Dispatch and Ramp Operations while ensuring the safe efficient and effective utilization of university aircraft facilities and resources.
Reporting to the Flight Dispatch/Ramp Operations Manager the Lead Flight Dispatcher provides daily operational oversight coordinates aircraft and maintenance resources supports dispatch functions and serves as a subject matter expert for dispatch procedures and customer service operations. The successful candidate will demonstrate strong leadership organizational abilities decision-making skills and a commitment to customer service excellence in a fast-paced aviation environment.
Primary Responsibilities
Responsibilities include but are not limited to:
Lead daily Flight Dispatch and Ramp Operations activities.
Coordinate aircraft availability maintenance scheduling and resource allocation.
Monitor flight operations and ensure compliance with safety security and TSA requirements.
Investigate operational disruptions incidents and aircraft cancellations; recommend process improvements.
Serve as the primary liaison between dispatch maintenance and flight operations teams.
Manage dispatch communications including phone email and customer inquiries.
Support and maintain operational technology systems used in flight dispatch and tracking.
Ensure facilities equipment and operational areas remain safe and functional.
Adjust schedules and resources in response to weather maintenance and operational needs.
Maintain fleet records aircraft documentation and safety kit compliance.
Lead training mentoring and onboarding efforts for dispatch personnel.
Provide dispatch desk coverage and operational support during peak periods and staffing shortages.
Serve as acting supervisor in the absence of the Dispatch Manager.
Assist with special projects visiting aircraft operations and departmental initiatives.
About us
For over 100 years Embry-Riddle has been the worlds leading aviation and aerospace university educating more than 30000 students across residential campuses in Daytona Beach Florida and Prescott Arizona as well as through a global network of Worldwide locations and online programs. With more than 165000 alumni around the world our impact reaches every corner of the aerospace aviation defense and technology industries.
Today our faculty researchers and professional staff are advancing innovation across aviation space artificial intelligence cybersecurity autonomous systems and next-generation engineering. Working alongside industry leaders government agencies and innovators they are solving real-world challenges and shaping the technologies that will define tomorrow.
Whether you are an educator researcher administrator technologist or industry professional your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery purpose and excellenceand help shape the future of aerospace.
Generous Time Off:Enjoy up to 18 days of paid leave in your first year including 3 days granted upon hire and 15 days accrued throughout the year. Youll also receive 9 paid holidays including the day after Thanksgiving and the week between Christmas Eve and New Years Day.
Tuition Coverage:Get 100% tuition coverage for yourself for one undergraduate and one graduate degree and discounted rates for your spouse and dependent children up to age 26.
Retirement Contributions:ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution with no vesting period.
Personal Leave:Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.
Required Qualifications
High school diploma or GED.
Minimum of 3 to 5 years of related experience in aviation operations customer service administrative support flight dispatch or a related field.
Valid drivers license.
Ability to obtain and maintain TSA security clearance.
Strong customer service and interpersonal communication skills.
Experience working in fast-paced operational environments requiring multitasking and independent decision-making.
Working knowledge of Microsoft Office applications including Excel Word Outlook and PowerPoint.
Ability to maintain professionalism while interacting with students instructors parents alumni guests and other stakeholders.
Strong analytical organizational and problem-solving abilities.
Ability to prioritize tasks adapt to changing operational requirements and work effectively under pressure.
Preferred Qualifications
Two years of Flight Operations experience.
Two years of customer service experience.
Experience coordinating aircraft maintenance activities dispatch functions or airport operations.
Experience mentoring training or leading employees in an aviation environment.
Knowledge of FAA operational requirements and aviation safety practices.
To submit your application for this opportunity please visit theEmbry-Riddle Career Siteand search for requisition number R311875. Please attach all relevant materials to your application when you apply online. Complete submissions include:
Cover letter
Resume
Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)
Current Embry-Riddle employees:Please apply directly through the ERAU Employee Hub Central application within Workday.
Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty staff and students are treated fairly and provided equal opportunities for employment advancement compensation training and other benefits of employment. Embry-Riddle makes employment decisions including hiring promotions compensation and other terms of employment based on individual merit qualifications and abilities. Embry-Riddle is strongly opposed to discrimination and harassment and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race color national origin sex disability veteran status predisposing genetic characteristics age religion or pregnancy status or any other status protected by federal state or local law in its employment educational programs admissions policies financial aid or other school-administered programs or activities. For further information please visit ourwebsite.
Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contactand should not reach out to hiring managers or staff.
About Company
Embry-Riddle Aeronautical University is an independent, culturally diverse institution providing quality education and research in aviation, aerospace, engineering, and other related fields with residential campuses located in Daytona Beach, Florida and Prescott, Arizona. The Universi ... View more
