Lead Facility Coordinator Exterior Services

Assist in the training and development of a team of Facility Coordinators.

Resolve service and payment issues with subcontractors providing triage as necessary. Act as an additional resource for client(s) subcontractors and internal partners to solve problems before they become escalations.

Build and maintain appropriate working relationships with client(s) and subcontractors. Demonstrate exceptional customer service.

Additional duties as assigned by management.

Education

(HS Diploma Under/Graduate Degree etc.)

HS Diploma. Some college preferred.

Business Experience

(prior years work/related experience)

Minimum 2-3 years working in a high-volume fast-paced customer service role. Experience in landscaping/snow removal or other facilities maintenance roles preferred.

Licenses/Certifications

N/A

Language Skills

English required. Spanish a plus.

Technical Qualifications & Skills

Intermediate/Advanced proficiency in Microsoft Excel Word Outlook. Previous Customer Relationship Management (CRM) experience preferred.

Strong listening verbal and written communication skills.

Team-focused; demonstrates enthusiasm for training and supporting other team members.

Excellent critical thinking and problem-solving skills.

Ability to handle customer escalations using a sense of urgency and professionalism.

Flexibility and openness to change; Ability to thrive in a changing environment.

Goal-oriented and results-driven; strives to improve or meet a standard of excellence.

Ability to multitask organize and prioritize; Displays initiative.