Lead, Customer Success Operations Analyst

Rubriks Customer Success and Renewals organization is the operational backbone that keeps our retention and growth motions running as a measurable automated insight-driven system. Were looking for a senior Customer Success Operations professional to be the operational engine behind these motions building the automation that removes manual toil turning scattered data into trusted analytics and acting as the connective tissue between Customer Success Renewals RevOps Product and Engineering.

• Design and build automation across the customer lifecycle onboarding adoption tracking renewal triggers risk alerts health-score refreshes replacing manual workflows with scalable self-refreshing processes.
• Partner with Product and Engineering to instrument customer and telemetry signals into the reporting layer and coordinate on closing technical/product gaps surfaced by CS and Renewals data.
• Build and own CS/Renewals dashboards and executive data packs covering GRR/NRR renewal trends churn/downsell drivers at-risk accounts health distribution adoption and time-to-value.
• Design and govern product metrics across product/eng and post sales teams; own data integrity across Salesforce the CS platform Snowflake and Tableau.
• Apply AI/LLM tools to automate reporting build workflows and frameworks from scratch accelerate analysis and reduce manual operational work and help set the standard for how the post-sales org uses AI to scale.
• Act as the operational bridge across RevOps Sales Ops Finance Support Ops Enablement and Data/BI leading cross-functional programs and driving alignment on data definitions and scaling initiatives.
• Deliver ad hoc and recurring analysis that turns raw data into decision-ready insight for CS and Renewals leadership.

• Minimum of 6 years in Customer Success Operations Revenue Operations Sales Ops or a CS/analytics function in B2B SaaS or enterprise technology.
• Bachelors degree in Engineering Computer Science or a related technical field preferred.
• Excel skills plus fluency in SQL Tableau and Snowflake able to independently build dashboards skills and frameworks/apps or agents define metrics and derive insight from complex multi-source data.
• Demonstrated experience designing and building automations: workflow automation triggered actions CS-platform configuration.
• Hands-on experience applying AI/LLM tools to automate reporting analysis or operational workflows. Deep familiarity with Salesforce and a Customer Success platform (Gainsight Totango Planhat or similar).
• Fluency in core post-sales metrics GRR NRR churn downsell health scoring segmentation renewal motions and judgment on which ones drive decisions.
• Strong technical/product reasoning program-management ability and a track record presenting metrics and insight to senior leadership.

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Rubrik (RBRK) the Security and AI Operations Company leads at the intersection of data protection cyber resilience and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing monitoring and recovering data identities and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions enforcing real-time guardrails fine-tuning for accuracy and undoing agentic mistakes.

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At Rubrik we are dedicated to fostering a culture where people from all backgrounds are valued feel they belong and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the worlds data.

Our goal is to hire and promote the best talent regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.

• Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.

• Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging can thrive and do their best work. Your contributions help us innovate and break boundaries.

• Our Communities: We are dedicated to expanding our engagement with the communities we operate in creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik contributing to safer and stronger communities.

Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.

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