Lead, Customer Service Agent

Who we are:

Would you like to work for a stable secure and fast-growing airline where you will be stimulated challenged and have the opportunity to develop your career If so read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

How will you make an impact

Responsibilities

• Provide efficient friendly service to all of our customers
• Promote and sell air travel withAmerican Eagleand American Airlines and/or one of our contracted carriers
• Complete all necessary arrangements for accommodating passengers such as prepare itineraries compute fares issue refunds prepare and issue tickets check baggage as well as collect excess baggage charges
• Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times
• Complete all necessary arrangements for accommodating passengers with reservations stand-bys luggage cabin availability and in-flight supplies
• Determine flight close-out time and prepare complete and check various flight forms for accuracy
• Conduct agent observations and associate activities
• Administers local training programs and is responsible for scheduling manpower utilization as well as maintaining a safe dependable and consistent operation
• Maintains supplies and inventory control logs
• Prepares customer correspondence investigates discrepancies and compiles statistical data for reports
• Assist management in the completion of administrative duties and to acts as a company representative when assigned
• In this role the employee may be subject to engine fumes vehicle emissions dust and engine noise
• Responsible for standing using finger dexterity typing climbing and descending stairs numerous times a day
• Check baggage and parcels weighing up to 75 lbs. which involves carrying bending lifting and turning
• Meet arriving aircraft by standing to operate a mobile mechanical jet-bridge with a length of up to 110 ft. and weighing approximately 57000 lbs
• It is required that the agent can use depth perception and peripheral vision to extend and position jet-bridge observing all stationary and moving vehicles in the immediate area
• Open and close aircraft cabin doors without assistance by pushing pulling reaching bending and twisting

Who are we looking for

Requirements

• Minimum age:18
• High school diploma GED or international equivalent
• Willing and able to work a variety of rotating shifts including days nights overnights holidays weekends and rotating days off
• Flexible to work additional hours with short notice when operationally necessary
• Must be able to carry bend lift and turn with bags and other items weighing up to 75 lbs.
• Must be customer focused detail oriented and interested in the airline industry
• Must be comfortable working with computers and ability to learn new computer programs
• Must be able to read write fluently speak and understand the English language
• Possess the legal right to work in the United States
• Demonstrated ability to communicate verbally and in writing
• Strong organizational interpersonal negotiation and leadership skills preferred
• Above average attendance preferred
• Ability to read write fluently speak and understand Spanish (in some locations) preferred
• One year of customer service experience preferred
• Prior training and/or curriculum development experience preferred
• Experience using Word and Excel preferred

Please note: The description is intended to provide a brief overview of the position. Its not intended to be an exhaustive list of all responsibilities duties expectations and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled