Lead Clinical Assistant

Summary:The Lead Clinical Assistant is primarily responsible for helping ensure a great patient experience by preparing the patient for their examination (remote and/or onsite) completing pre-exam diagnostics test and explaining each step of the process. Act as a liaison between our patients and Optometrists and participate in the initial steps of a patient additional the Lead Clinical Assistant is responsible for assisting stores within the territory with hiring training and development and peer and chart review of Clinical conjunction with the Lead Doctor the Lead Clinical Assistant will provide coaching and training to clinical support staff on standards of care and efficiencies. Pay Class and PayPay Class: Full TimePay: $16.28- $21.58 Per hourEssential Responsibilities:Clinical Support Responsibilities:Assist the doctor with patient care and eye explain the preliminary testing process to patients administer each test and accurately document the results in exam transition the patient to a retail associate conveying the recommendations of the doctor to the retail appointments and manage exam books according to Company guidelines call appointments in accordance with company policy to confirm time. Contact no shows and cancellations complete nightly patient readiness a basic understanding of MVC plans and be able to articulate plan benefits to insurance in accordance with standard operating procedures. Maintain patient flow to allow for doctor patients clinical questions in person and over the telephone. Triage ocular emergencies. Schedule annual eye complete and accurate patient records according to Company patients on the insertion removal cleaning care and proper handling of their contact lenses. Place diagnostic contact lens orders for patients and stock. Notify patients when their contact lenses are available for dispensing. Have a working knowledge of contact lens brands and parameters. Accurately pull contact lenses trials when requested by the and maintain equipment in the pretesting room and exam lanes; cover equipment clinical supplies and ensure inventory is not Responsibilities:Works at each location at least once annually and observes patient flow and provides input to maintain efficiencies and promote best practices. Acts as an ambassador and leads by and maintain a good working relationships and regular communications with clinical support staff Lead Doctor General Manager and Territory Director. Assist store GMs with hiring onboarding training and development inclusive of CS certification and peer and chart reviews of clinical 1Responsible for conducting training with team to ensure completely cross trained between pretest and clinical touch bases with Lead Doctor General Manager TD and staff to review and strategize business goals Company communications and best practices to enhance patient to locations and provide coaching and training to associates to manage patient flow pretest offer retinol imaging accurately document medical records complete confirmation calls verify insurance and manage contact lens inventory with excellence. Use sound judgment to remove obstacles and find resolution in the patient/customer compliance of company learning initiatives among multiple in Telemedicine and specialized trainings and support in the execution of all responsibilities assigned to to work flexible schedules to meet changing business demands to include traveling to other : Two (2) year of related experience Medical Office/business professionalism requiredOptical or Healthcare background preferredHS diploma GED or equivalent related job experienceBehavioral Characteristics: Patient advocateExcellent customer service skillsAbility to initiate immediate interaction coordination and collaboration with patients and team membersAbility to communicate clearly and effectively with other associates and patientsDetail orientated and well organizedEnergetic and self-motivatedTeam playerExcellent problem solving abilityAbility to multi-taskExhibit empathy in all interactions Ability to read analyze and interpret documentsOutstanding oral and written communication skillAbility to accurately and efficiently enter data into systemsProficient with retail mathReasoning AbilityMake independent decisions supported by brand objectivesAdditional Responsibilities Travel between storesMust have own vehicle and be an insured licensed driver in current state of residencePhysical Demands/Work Environment:The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job the associate is frequently required to sit use hands to finger handle or feel and talk or hear. The associate is frequently required to stand walk and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. Required repetitive motion of sitting and using hands to finger and feel. The noise level in the location is moderate (use of computers printers and machines).ActivityAmount of TimeNoneUnder 1/31/3 to 2/3Over 2/3StandxWalkxSitxUse hands to finger handle or feelxReach with Hands and ArmsxClimb or balancexStoop kneel crouch or crawlxTalk or hearxClose Vision (clear vision at 20 or less)xHIPAA & Security RequirementsAll Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities Associates may have access to covered information cardholder data or other confidential customer information which must be protected at all times. As a result Associates must explicitly adhere to all data security guidelines established within the Companys Privacy & Security Training Program. Visionworks is an equal opportunity employer committed to the hiring advancement and fair treatment of individuals without regard to race color religion sex age sexual orientation gender national origin ethnicity disability or veteran status or any other protected status designated by federal state or local specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs complete additional essential responsibilities as identified and assigned.