Lead Applications Support Technician

Sanford Health the largest rural health system in the United States is dedicated to transforming the health care experience and providing access to world-class health care in Americas heartland.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Salary Range: $27.50 - $44.00

Union Position:

No

Department Details

This position will be responsible for analyzing maintaining and ensuring the accuracy and integrity of data. The successful candidate will have exceptional attention to detail with the ability to identify troubleshoot and resolve data related issues. The candidate will have a proactive approach to identify opportunities for process and data improvement and strong communication skills for both technical and non-technical audiences.

Summary

Gathers analyzes designs develops modifies tests implements evaluates and maintains information technologies that collect data to support business needs.

Job Description

Utilizes data to support decision making. Provides identification of outcomes. Develops plans for achieving identified outcomes. Assists and documents testing training activation and implementation of the plan. Provides for outcome measurement and evaluation. Communicates project progress and outcomes to appropriate health system departments and personnel. High level of customer service while promoting and participating in the team approach necessary. Partners with Business Analysts and Project Managers to ensure business requirements are met. Acts as a liaison to assigned leaders and departments as well as providers in order to facilitate optimal use of applications. Holds team members accountable for configuration standards. Delegates project tasks and project life cycle support to team members. Mentors team members. Excellent time management and prioritization skills. Excellent interpersonal and customer service skills as well as strong presentation techniques required. Project management prioritization strong communication and problem solving skills are needed on a daily basis. Skillful at managing change. Experience with Microsoft Office software. Knowledgeof existing Service Level Agreements and ensure compliance with standards. On-call after normal business hours and rotating weekends may be required.

Qualifications

Associates degree required. Bachelors degree preferred.

Seven years of relevant experience in a large healthcare facility preferred.

Clinical licensure is not required however within the laboratory departments: Medical Technologist (MT) Medical Laboratory Scientist (MLS) or Medical Laboratory Technologist (MLT) preferred.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

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