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Lead Administrator L1

Wipro


Job Location:

Louisville, KY - USA

Yearly Salary: USD 60000 - 135000
Posted: 18 October 2026 (6 days ago)
Application Deadline: 15 January 2027
Vacancies: 1 Vacancy

Job Summary

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Lead/Solution Architect Senior Genesys Cloud Engineers Integration Engineer

The key hiring criterion should bedeep Genesys Cloud Architect IVR and call-routing expertise. GCP Python and should be treated as differentiators rather than mandatory skills.

1. Genesys Cloud CX

  • Strong hands-on experience with Genesys Cloud CX
  • Genesys Cloud Architect
  • Inbound Call Flows
  • In-Queue Flows
  • Transfer and Disconnect flows
  • IVR design and implementation
  • ACD configuration
  • Queue configuration
  • Skills-based routing
  • Priority-based routing

2. Genesys Architect Advanced

  • Conditional routing
  • Complex decision logic
  • Variables and collections
  • Architect expressions
  • Call attributes
  • ANI/DNIS-based routing
  • Customer/member attributes
  • Product/service-based routing
  • Language-based routing
  • Authentication-aware routing
  • Queue selection
  • Priority management
  • Business-rule-based routing
  • Overflow and fallback routing

3. IVR & Call Routing

Strong understanding of enterprise contact-center routing concepts including:

  • IVR call flows
  • ACD
  • Skills-based routing
  • Queue-based routing
  • Priority routing
  • Language routing
  • Customer segmentation
  • Agent skills
  • Queue capacity
  • Service levels
  • Overflow routing
  • After-hours routing

4. Genesys Data Actions & API Integration

Strong experience with:

  • Genesys Cloud Data Actions
  • REST APIs
  • JSON
  • HTTP/HTTPS
  • API authentication
  • OAuth 2.0
  • API request/response handling
  • Error and timeout handling
  • External system lookups
  • Routing decisions based on API responses

Mandatory Skills: Genesys Cloud Contact Center Admin.

Experience: 5-8 Years.

The expected compensation for this role ranges from $60000 to $135000 .

Final compensation will depend on various factors including your geographical location minimum wage obligations skills and relevant experience. Based on the position the role is also eligible for Wipros standard benefits including a full range of medical and dental benefits options disability insurance paid time off (inclusive of sick leave) other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Required Experience:

Unclear Seniority


About Company

As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.

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