Lead Account Expert, ENT & STR Virtual Business

At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!

Job Overview
This role manages outbound business sales leads to acquire new customers for targeted enterprise and strategic accounts with decentralized purchasing models. It involves conducting discovery conversations to identify suitable products and services for each customer and promoting specific offers. The role includes researching and fraud-checking businesses before sales engagement and managing the business verification process with relevant teams. Success is measured by effective customer acquisition accurate verification and supporting post-sale customer needs while assisting in team development. The work impacts organizational sales growth and customer satisfaction by ensuring secure transactions and ongoing support for business customers.

Job Responsibilities:

• Manage daily customer communications and follow-ups using multiple channels to drive outbound and inbound sales engagement
• Conduct research to understand customer needs and build tailored sales quotes using product knowledge and sales tools
• Partner with verification and fraud teams to validate new business customers and prevent fraudulent activities
• Assist in coaching and developing the sales team to achieve sales targets and enhance skills
• Follow lead management processes to qualify customers and research businesses to ensure compliance and fraud prevention
• Provide post-sale customer support by coordinating with technical and sales support teams to resolve issues and handle escalations
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• High School Diploma/GED (Required)
• 2-4 years Inbound/Outbound commissioned environment (Preferred)
• 2-4 years Business customer service sales or retention (Preferred)

Knowledge Skills and Abilities:

• Business Acumen (Required)
• Business-To-Business (B2B) Sales (Required)
• Coaching (Required)
• Communication (Required)
• Customer Relationship Management (CRM) Software (Required)
• Customer Service (Required)
• Fraud Prevention (Required)
• Lead Management (Required)
• Product Knowledge (Required)
• Sales Management (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Pay Range: $66479 - $119922 inclusive of target incentives

Base Pay Range: $46535 - $83945

The pay range above is the general base pay range for a successful candidate in this role. The successfulcandidates actual pay will be based on various factors such as work location qualifications andexperience so the actual starting pay will vary within this range. To find the pay range for this rolebased on hiring location T-Mobile employees in regular non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out .

Never stop growing!As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression genetic information national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.