Labor Department Community Services Representative

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service absent any applicable collective bargaining language and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

FOR ASSISTANCE IN APPLYING:

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BEFORE YOU APPLY:

• Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening unless otherwise specified.
• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification the institution must be accredited. If the institution of higher learning is located outside of the U.S. you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below.
• Resume Policy: Per Public Act 21-69 resumes are not accepted during the initial application process. As the recruitment process progresses candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter resume transcripts diplomas performance reviews attendance records supervisory references licensure etc. at the request and discretion of the hiring agency.
• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing .
• Salary Calculations: For current state employees salary calculations are not necessarily comparable from one of the three branches of state government (i.e. Executive Legislative Judicial) to the other.

• Note: The only way to apply to this posting is via the Apply or Apply Online buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:

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• Referral Questions: This posting may require completion of additional Referral Questions (RQs) which must be completed by the questionnaires expiration date. If requested RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
• Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare review this helpful Interview Preparation Guide to make the best impression!
• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
• The immediate vacancy is listed above however applications to this recruitment may be used for future vacancies in this job class.
• Note: This position will be filled in accordance with contractual language reemployment SEBAC transfer promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees available at WERE HERE TO HELP:

  Due to high volume we are unable to confirm receipt or provide status updates directly. For recruitment updates please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process reach out to at @.

  Join the State of Connecticut and take your next career step with confidence!

In the Department of Labor this class is accountable for providing client services in the areas of unemployment insurance assessment of clients needs placement of workers and employer services; in a Central Unit this class is accountable for performing basic technical tasks in the following functional areas: claims examination benefit payment control and merit rating.

• Knowledge of
  • job service unemployment insurance and employment and training laws regulations policies and procedures;
  • interviewing techniques and principles;
• Skills
  • interpersonal skills;
  • oral and written communication skills;
  • analytical skills;
• Ability to
  • make decisions;
  • establish cooperative relationships with staff employers diverse client population and the public;
  • use automated systems;
  • maintain good public relations;
  • understand apply and explain relevant laws regulations policies programs and procedures;
  • create and maintain case management records.

Five (5) years of technical level experience in counseling employment placement veterans employment and training support services public contact work human service programs community action programs job service unemployment insurance or employment and training functions.

• College training may be substituted for the General Experience on the basis of fifteen (15) hours equalling one-half (1/2) year of experience to a maximum four (4) years for a Bachelors degree.
• For state employees two (2) years of experience as a Social Services Trainee with the target class of Labor Department Community Services Representative may be substituted for the General Experience.
• For state employees two (2) years of experience as an Employment Security Intermittent Interviewer may be substituted for the General Experience.
• Successful completion of a Connecticut Careers Trainee program approved by the Department of Administrative Services may be substituted for the General Experience.

• Incumbents in this class assigned to veterans program positions will be required to meet the qualifications set forth in Title 38 i.e. must be veterans preferably disabled veterans or other qualified eligible persons. Any employee who bumps a Labor Department Community Service Representative in a veterans program position must meet the eligibility requirements under Title 38.
• Incumbents in this class may be required to speak a foreign language.
• Incumbents in this class may be required to travel.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women minorities and persons with disabilities.

As defined by Sec. 5-196of the Connecticut General Statutes a job class is a position or group ofpositions that share general characteristics and are categorized under a singletitle for administrative purposes. Assuch a job class is not meant to be all-inclusive of every task and/orresponsibility.