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Lab Systems Support Specialist

Diverse Lynx LLC

Job Location:

Durham, NC - USA

Hourly Salary: USD 45 - 48

Posted: 9 October 2026 (18 hours ago)

Application Deadline: 6 January 2027

Vacancies: 1 Vacancy

Job Summary

Lab Systems Support Specialist
Max SBR: $45-48/hr on w2
Durham NC - onsite
Contract w2

Job Duties

Provide first-level technical support for laboratory applications instrument-integrated systems and laboratory IT infrastructure.
Perform user administration activities including user account creation modification deactivation and access management.
Support onboarding and offboarding of laboratory systems and users.
Coordinate and execute application software installations upgrades patches and configuration changes for standalone and networked laboratory systems.
Configure and maintain laboratory applications instrument interfaces and related system settings.
Assist laboratory users in troubleshooting software hardware and instrument integration issues involving systems such as HPLC Eligible to work spectrophotometers and other analytical instruments.
Support audit trail reviews data archival activities and system maintenance activities.
Manage and support Windows-based laboratory workstations and network-connected devices.
Coordinate with desktop infrastructure and network support teams to resolve hardware operating system and connectivity issues.
Administer Active Directory components including computer accounts Organizational Units (OUs) security groups permissions and OU migrations.
Perform endpoint administration activities including SCCM client deployment configuration troubleshooting and maintenance.
Troubleshoot network-related issues including DNS DHCP domain authentication and connectivity problems affecting laboratory operations.
Perform and monitor backup and recovery activities for laboratory systems including standalone and benchtop instruments.
Support system image restoration file-level recovery backup client installation and backup job monitoring.
Coordinate monthly patching activities and preventive maintenance schedules.
Work with vendors and infrastructure teams to resolve hardware failures maintenance requirements and system outages.
Support compliance with GLP GMP FDA 21 CFR Part 11 and applicable regulatory requirements.
Ensure laboratory systems are maintained and operated in accordance with approved SOPs Work Instructions (WIs) validation documentation and quality procedures.
Update and maintain SOPs technical documentation configuration records user guides and operational procedures.
Create document and implement change requests in accordance with established ITIL-based change management processes.

Required Qualifications

Bachelors degree in information technology Computer Science Life Sciences Engineering or a related discipline.
8 years of experience in a laboratory or IT support role.
Working knowledge of Windows operating systems Active Directory SCCM networking concepts backup and recovery solutions and endpoint management.
Familiarity with laboratory instruments and integrated laboratory software platforms.
Understanding of ITIL processes including Incident Problem Change and Service Request Management.
Knowledge of regulatory requirements including GLP GMP FDA regulations and 21 CFR Part 11.
Strong troubleshooting communication documentation and stakeholder management skills.

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