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L2 Engagement Leader

Wipro


Job Location:

St. Louis, MO - USA

Monthly Salary: Not provided by the employer
Posted: 10 August 2026 (25 days ago)
Application Deadline: 7 November 2026
Vacancies: 1 Vacancy

Job Summary

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .
Job Description

Location: St. Louis MO

Experience

10 years of progressive experience in IT application support / production operations in a managed services or outsourcing environment.

Minimum 5 years in a leadership or managerial role overseeing multi-tier support teams (L1/L2/L3).

Proven experience in standing up new teams building processes from the ground up and driving operational maturity.

Hands-on experience with both Mainframe (CA7 Autosys JCL COBOL ecosystem) and Open Systems (Java middleware distributed platforms).

Strong track record of managing customer relationships at a senior level in financial services or similarly regulated industries.

Experience driving left-shift / knowledge transfer programs across large application portfolios.

Technical Skills

Batch scheduling & monitoring: CA7 Autosys Control-M (familiarity with at least two).

Mainframe environment: JCL COBOL DB2 CICS working knowledge sufficient to guide L2 team.

Open Systems: Java/J2EE middleware (MQ Kafka) Linux/Unix SQL databases.

ITSM platforms: ServiceNow (Incident Change Problem Management modules).

Monitoring & observability: Familiarity with tools like Splunk Dynatrace AppDynamics Nagios or similar.

Automation & scripting: Python Shell scripting or PowerShell; exposure to RPA or intelligent automation is a plus.

Leadership & Soft Skills

Exceptional stakeholder management and executive communication skills ability to influence without authority.

Strong organizational and coordination skills to manage dependencies across 10 portfolios and 50 applications.

Data-driven mindset ability to define metrics build dashboards and present insights to drive decisions.

Proactive self-starter attitude comfortable operating with ambiguity during the teams ramp-up phase.

Experience managing onshore-offshore delivery models with cultural sensitivity and time-zone awareness.

Strong problem-solving and conflict resolution capabilities.

5. Preferred Qualifications

ITIL v4 Foundation or higher certification.

Experience in financial services / wealth management / brokerage industry.

Familiarity with DevOps practices CI/CD pipelines and shift-left methodologies.

Exposure to AI/ML-based automation for IT operations (AIOps).

PMP CSM or SAFe certifications are a plus.

Mandatory Skills: Fullstack Java Enterprise.

Experience: 8-10 Years.

The expected compensation for this role ranges from $80000 to $158000 .

Final compensation will depend on various factors including your geographical location minimum wage obligations skills and relevant experience. Based on the position the role is also eligible for Wipros standard benefits including a full range of medical and dental benefits options disability insurance paid time off (inclusive of sick leave) other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

About Company

As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.

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