L2 Cloud Support Engineer

We have an opportunity for L2 Cloud Support Engineer with one of our clients in Westerville OH (Onsite)

L2 Azure Cloud Engineer we are looking - Infrastructure AND AZURE and support and server and VMware

Job Title: L2 Cloud Support Engineer

Location: Westerville OH (Onsite)

Duration: Long Term

Shift Time: 2 11 PM EST. F2F round is mandatory

Description:

AgreeYa is a global Systems Integrator and is seeking an experienced Cloud Support Engineer to join our growing team. Join our dynamic team as a L2 Cloud Support Engineer where you will be the go-to technical resource driving the reliability performance and security of enterprise-scale networks and cloud environments. Youll troubleshoot complex issues lead system upgrades perform proactive health checks and collaborate closely with infrastructure security and operations teams to keep mission-critical systems running smoothly

Job Responsibilities

Azure Infrastructure Operations (IaaS)

Deploy configure manage and troubleshoot Azure Virtual Machines Storage Accounts Virtual Networks (VNets) Load Balancers and App Services.

Monitor and optimize Azure infrastructure performance availability and scalability.

Implement and maintain Azure Monitoring solutions and alerts.

Hybrid Infrastructure & Identity Management

Manage and support hybrid cloud environments integrating on-premises and Azure services.

Administer Microsoft Entra ID (Azure AD) AD Connect Hybrid Identity VPNs and ExpressRoute.

Support Active Directory Exchange and Microsoft 365 environments.

Incident Problem & Change Management

Serve as the escalation point for complex L2 infrastructure incidents.

Perform root cause analysis (RCA) and implement corrective/preventive actions.

Participate in incident change and problem management processes following ITIL practices.

Ensure timely resolution of infrastructure and network issues.

Automation & Scripting

Develop and maintain automation scripts using PowerShell and other scripting languages.

Monitoring Security & Compliance

Monitor infrastructure health system performance and security compliance.

Conduct infrastructure audits and maintain operational documentation.

Backup & Disaster Recovery

Manage backup policies and disaster recovery plans using Azure Site Recovery and related tools.

Support business continuity and emergency outage response activities.

Documentation & Reporting

Create and maintain infrastructure documentation process documents network diagrams and configuration records.

Prepare and deliver system performance statistics and operational reports.

Team Collaboration & Leadership

Provide technical guidance and mentorship to junior team members.

Required Skills & Experience

Microsoft Azure (Compute Networking Storage)

Microsoft Entra ID (Azure AD)

Azure Monitoring & Security

Hybrid Cloud Infrastructure Knowledge

VMware / Hyper-V Administration

Windows Server Administration

VPN & ExpressRoute Connectivity

PowerShell Scripting / Automation

Incident & Change Management

Root Cause Analysis (RCA)

Preferred Skills & Experience:

Microsoft 365 Administration

Exchange Administration

Backup & Disaster Recovery Solutions

IT Infrastructure Monitoring Tools

ITIL Process Knowledge

Education Required:

Bachelors degree in Computer Science Information Technology Engineering or equivalent practical experience.