L1 Data Center Technician

Job Title: : L1 Data Center Technician

Location: Reno NV (Onsite)

Experience Required:5 years

Contract Type: Sub-contractor not Allowed / only w2

Overview
1-2 years exp Move servers and switches to required destination for installation.
Inspect servers and switches to make sure that they are not damaged in any way.
Smoke test servers to ensure that server is functioning as intended.
Install servers and switches and cable it according to provided wire map.
Make sure that all cables ran are bundled neatly and in accordance with Nvidias standard.
Double check with network admins to make sure everything is cabled correctly and all connections are up.
Install additional components needed (NIC Drive Memory)
Assist in unboxing and prepping servers as needed
Auditing of servers and consumables

1. Data Center Operations
Perform rack & stack of servers network devices and storage equipment
Handle cabling (fiber & copper) including labeling and cable management
Support installation relocation and decommissioning of hardware

2. Hardware & Inventory Management
Receive and verify hardware shipments against purchase orders / delivery notes
Perform physical inspection of equipment for damages upon arrival
Maintain accurate inventory records (asset tagging tracking updates)
Manage spares inventory and ensure availability of critical components
Coordinate hardware returns (RMA) dispatch and logistics tracking
Ensure proper storage labeling and documentation of all assets

3. Incident & Request Handling
Provide L1 support for incidents and service requests via ticketing tools (e.g. ServiceNow)
Perform basic troubleshooting (L1 triage) for:
Server hardware issues
Network connectivity (Layer 1 checks)
Escalate issues to L2/L3 teams with proper logs and updates

4. Remote Hands Support
Act as hands & eyes support for remote engineers
Execute tasks such as:
Cable reseating
Power cycling devices
Console access setup
Basic hardware replacement (as guided)

5. Monitoring & Reporting
Monitor alerts from DC tools / dashboards
Update tickets with accurate troubleshooting steps and status
Maintain documentation asset inventory and audit records

6. Compliance & Safety
Follow data center security and access protocols
Adhere to ESD safety and PPE standards
Ensure readiness for audits and compliance checks
Required Skills
Technical Skills
Basic understanding of:
Networking fundamentals (IP switching patching)
Server hardware components
Fiber & Ethernet cabling
Familiarity with:
Ticketing tools (ServiceNow or similar)
Basic console tools (SSH Putty)

Soft Skills
Strong coordination and communication skills
Ability to manage physical inventory and logistics tasks
Comfortable working in a 24 7 shift environment;
Attention to detail and documentation accuracy