Knowledge System Specialist Intermediate

Plateau Software is seeking a Knowledge System Specialist to support a mission-critical program at MacDill Air Force Base in Tampa Florida.

The ideal candidate will be a well-rounded Microsoft 365 professional with strong SharePoint and Power Automate experience and familiarity with Power Apps and Power BI. Experience using the Microsoft 365 ecosystem to modernize business processes improve workflows streamline information sharing and enhance collaboration is highly valuable.

The position will also provide Tier 1 and Tier 2 user support for SharePoint and Microsoft 365 including site access and permissions lists libraries content organization and troubleshooting. Experience with SharePoint portal migrations and modernization of legacy SharePoint workflows and forms is a strong plus and will be particularly valuable as the program moves toward upcoming modernization efforts.

This position is onsite at MacDill Air Force Base in Tampa FL.

Responsibilities:

• Administer and maintain SharePoint Online sites portals document libraries lists permissions navigation metadata and enterprise content.
• Provide Tier 1 and Tier 2 user support for SharePoint and Microsoft 365 including troubleshooting access permissions site functionality lists libraries and other user issues.
• Assist users with creating and managing SharePoint sites lists libraries pages and other collaboration resources.
• Support knowledge management and collaboration initiatives that improve information sharing content organization and organizational effectiveness.
• Work directly with government stakeholders and end users to understand business requirements and recommend practical Microsoft 365 solutions.
• Configure and enhance SharePoint sites and portals including structure navigation permissions metadata and governance.
• Develop maintain and support Power Automate workflows to streamline business processes and reduce manual activities.
• Support the development and enhancement of Power Apps and other Microsoft 365 solutions as appropriate.
• Use Power BI and other Microsoft 365 capabilities to support reporting dashboards and visualization of organizational information.
• Support SharePoint Online portal migrations including migration and organization of legacy content.
• Assist with modernizing legacy SharePoint workflows SharePoint Designer forms and other outdated business processes by rebuilding or recreating solutions using Microsoft 365 SharePoint Power Automate Power Apps and related tools.
• Identify opportunities to improve existing business processes through Microsoft 365 automation and collaboration capabilities.
• Develop user documentation procedures and training materials and provide end-user training as needed.
• Monitor SharePoint sites content quality permissions and usage and recommend improvements.
• Troubleshoot Microsoft 365 and SharePoint issues and coordinate resolution of more complex technical problems.
• Stay current with Microsoft 365 SharePoint and Power Platform capabilities and recommend enhancements that improve the user experience and business processes.

Required Qualifications

• Bachelors degree in Information Technology Computer Science Information Systems or a related field or equivalent experience.
• Five (5) or more years of experience supporting or administering SharePoint and Microsoft 365 environments.
• Strong hands-on experience with SharePoint Online including sites lists libraries permissions navigation and content management.
• Experience providing end-user support and troubleshooting SharePoint or Microsoft 365 issues.
• Experience with Power Automate including creating maintaining or supporting business process workflows.
• Understanding of knowledge management document management collaboration and business process improvement concepts.
• Experience gathering requirements and working directly with end users and organizational stakeholders.
• Strong communication organization problem-solving and customer service skills.

Security Requirements

• Active Secret security clearance.
• Ability to obtain CompTIA Security certification if required.

Preferred Qualifications

• Experience with SharePoint portal migrations or SharePoint Online modernization efforts.
• Experience migrating or modernizing legacy SharePoint workflows SharePoint Designer workflows forms or similar solutions.
• Familiarity with Power Apps and using the Power Platform to support business process modernization.
• Familiarity with Power BI including reports dashboards and data visualization.
• Experience working across the Microsoft 365 ecosystem including SharePoint Online Power Automate Power Apps and Power BI.
• Microsoft 365 SharePoint or Power Platform certifications.
• Experience supporting Department of Defense or Special Operations Forces customers.
• Experience supporting business process improvement or modernization initiatives.
• Experience working in a government or military environment.

Plateau does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to Plateau or to any of our managers or employees will be considered public information may be treated as a direct application from the person identified in the resume and will not be eligible for placement fee payment to the agency.

EOE Statement:

Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age gender gender identification sex sexual orientation color race creed national origin religion marital status parental status citizenship status ancestry physical or mental disability genetic information veteran status military status or any other classification protected by federal state or local laws.

Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation please email the Plateau HR Department at

Plateau is a proud Equal Opportunity Employer! (M/F/Disability/Vets)