Knowledge Management Specialist, Process Excellence & Transformation, WFS

We are seeking an experienced professional to join our team as a Knowledge Specialist supporting the WFS organization. This strategic role will manage SOP content and communications for an audience of 500 WFS team members across multiple teams including CAT Field Optimization and Field Leadership.

The Knowledge Management Specialist owns the creation maintenance and distribution of standard operating procedures and organizational communications. The position ensures documentation remains accurate current and accessible to stakeholders. The focus extends beyond static documentation into designing and mapping end-to-end workflows. This role identifies recurring failure patterns and systemic risks surfaced through process breakdowns. The incumbent partners with subject matter experts to capture institutional knowledge and drive continuous improvement in documentation standards.

Key job responsibilities
Own and govern the organizations documentation infrastructure including SOP creation version control and retirement.

Design and map end-to-end workflows that drive operational consistency and automation readiness.

Identify recurring failure patterns and escalate systemic risks with data-backed corrective actions.

Develop structured communications that support change adoption across cross-functional teams.

Partner with subject matter experts to translate tribal knowledge into standardized consumable content.

Establish and track success metrics including SOP adoption rate and systemic risk mitigation.

Influence process owners to implement documentation standards without direct authority.

Conduct root cause analysis on documentation gaps that contribute to operational defects.

Proactively audit knowledge bases to prevent outdated or inaccurate content from scaling.

- Bachelors degree or 2 years of Amazon (blue badge/FTE) experience
- Knowledge of Microsoft Office products and applications
- Experience using content management systems and content tools
- Experience authoring editing and publishing headless content in a content management system

- Experience developing policies and supporting documentation
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 64300.00 - 112500.00 USD annually