Keyholder | Feature Calabasas
Job Location:
Calabasas, CA - USA
Yearly Salary:
Posted:
Application Deadline:
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Job Summary
Position Details
Job Title:Key Holder
Locations:Calabasas CA Studio City CA
Training Location:Calabasas CA
Employment Type:Part-Time Hourly Non-Exempt
Company Overview
FEATURE has been providing iconic limited-edition footwear high-end apparel and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip we took a passion for sneaker culture and turned it into a movement of art fashion cultivating premium menswear from all over the globe. Were home to over 120 of the most exclusive top-tier brands from Nike and Stone Island to Off-White and Comme des Garçons including our private label brand of essential cut and sew apparel. At FEATURE were in a never-ending pursuit of the latest and greatest niche brands and are always evolving while offering some of the most exclusive limited-release products in the world. We are now rapidly expanding with the success of our online store our flagship location at Wynn Las Vegas our original store in Chinatown our Calabasas CA locationScottsdale AZ La Jolla CA and our newest location in Studio City CA.
Role Overview
As aKey Holder you will play a critical role in driving both operational excellence and elevated customer experience. This position blends inventory control back-of-house organization and visual standards with key holder responsibilities sales support and floor leadership.
You will act as a trusted leader when management is not present support daily store operations maintain inventory accuracy and ensure the sales team is set up for success. Your attention to detail leadership mindset and retail expertise will directly impact store performance.
Key Responsibilities
Store Operations & Leadership
- Support opening and closing procedures including reports and safeguarding store assets
- Act as a key holder and lead point-of-contact when management is unavailable
- Enforce store policies and ensure operational standards are met
- Support outbound shipments for Online Orders and Sweeps
- Assist with end-of-day reconciliation and operational troubleshooting
Inventory Management & Merchandising
- Receive process and organize inbound shipments
- Ensure accurate tagging placement and presentation of merchandise
- Maintain inventory organization in both front-of-house and stockroom areas
- Partner with management on cycle counts audits variances and loss prevention
- Support merchandising standards and overall visual presentation
Sales & Customer Experience
- Deliver exceptional customer service and support sales floor productivity
- Drive sales through product knowledge client engagement and follow-up
- Promote a customer-first team-oriented environment
- Ensure associates have the tools and resources needed each shift
Team Support & Training
- Assist with onboarding and training of new hires
- Reinforce store procedures best practices and service standards
- Help motivate and guide team members toward operational and sales excellence
POS & Transactions
- Accurately process transactions returns and exchanges
- Operate and troubleshoot POS systems as needed
- Support cash handling procedures and discrepancy resolution
Other Duties
- Maintain store cleanliness supply levels and readiness
- Perform additional duties as assigned to support business needs
Requirements
Were looking for someone who brings:
- 2 years of retail experience in operations inventory sales or leadership
- Strong organizational and time-management skills
- A proactive problem-solving mindset with attention to detail
- Excellent communication and interpersonal skills
- Familiarity with POS systems Excel email and inventory platforms
- Ability to lift up to 50 lbs use ladders/stairs and move merchandise
- Flexibility to work mornings evenings weekends and holidays
Benefits (Part-Time):
- Commission on most Feature merchandise in accordance with the companys commission policy
- Employee discount on Feature products
- 401(k) plan eligibility in accordance with plan terms
- Sick time in accordance with applicable state and local laws
Scheduling may vary and include mornings evenings weekends and holidays. While availability preferences are considered schedules are based on business needs as we operate seven days a week. Any changes in availability should be communicated promptly to management and will be reviewed based on business needs.
About Company
Fashion, music, and art are the three pillars of the FEATURE DNA. Our small sneaker store has grown into a full-fledged fashion collective home to over 120 premium brands, including Nike, Jordan, Adidas, and our in-house private label FEATURE.
