Key Holder

Location: Vails Gate NYTitle: Key HolderThe Awesome Things Youll DoThe Key Holder is responsible for supporting the Store Management in the daily operation of the store and overall customer experience. He/she demonstrates leadership by modelling Goodwill NYNJ CARE service standards to elevate sales performance. This individual will help to train and coach associates to achieve all set expectations. The Key Holder has the ability to execute all operational functions to Brand standards and drive positive customer experiences in the absence of the Store Manager and Assistant Store Manager. Lead a high performing customer first orientated team. Coach and provide feedback to the team as necessary to ensure all customers and donors serviced in the store are given the full CARE experience in line with brand strategies. Manage customer flow to ensure the best possible experience and that every customer is by example by setting the standard to deliver excellent service to partnership on the selling floor between sales specialists and store and retain talented employees by coaching in the moment and providing feedback to the Store manager to support training and all customer complaints and issues quickly efficiently and with respect resulting in an overall positive experience. Partner with the Store Manager where absence of the Store manager responsible for executing all a strong understanding of the business and effectively communicate needs and ideas to elevate the Store Manager in driving Goodwill brand loyalty through coaching sales team to share knowledge of Goodwill Rewards program and Mission consistently educating customers of the benefits of a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on product needs to the stock team ensuring that flow of product to the floor is quick and the selling floor is neat clean organized and reflects the correct visual image at all presentation of all windows displays fixtures and all visual areas are reflective of current visual and support Store Manager in holding team accountable to Company policies and duties as required. Our Must HavesMinimum 1 year experience in retail store supervisory School Diploma equivalent or combination of education and relevant experience Required: Describe the minimum skills required or preferredProven ability to drive and exceed individual and store ability to build lasting relationships with customers and to adapt to and engage with different interpersonal and communication skills (verbal and written) with customers sales leadership team and collaborative skills and ability to work well within a to receive feedback and take action when and attention to detail to work a flexible schedule based on business needs which includes evenings weekends and to handle multiple tasks while working in a fastpaced and deadlineoriented Working ConditionsReport all employee relation issues in a timely and effective manner partnering with the Store Manager and HR when necessary. Assist the Store Manager to recruit train and develop team ensuring all positions are filled in a timely manner with qualified candidates. Continually provide feedback to the Store Manager on employee level of proficiency in their role and support with training and development. Assist in ensuring the integrity of staffs time and attendance. Ensure Dress Codes and Uniforms are always professional reflective of Brand image and always adhered to. Enforce of all company policies and procedures standards of operations and support leadership team. What We OfferGenerous Time off policy to use when you need itHealth wellness and financial resources to help you achieve our personal goalsRobust health benefits including medical dental vision parental leaves and company sponsored life insuranceRetirement matching programs and contributionsTransit and commuter benefits#IND2