Key Account Manager

QXO is a leading distributor and installer of building products serving an $800 billion market. The companys mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North Americas largest distributor and installer of insulation the second-largest distributor of roofing products the second-largest publicly traded distributor of lumber and building materials and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information visit .

• Provide unique and elevated customer experience in support of QXOs sales efforts by collaborating with the branch manager and outside sales representatives to continuously improve the service offering
• Manage the end-to-end order management process by tracking orders checking stock availability suggesting complementary products and collecting customer feedback
• Operate as the primary point of contact for key customers during issue resolution through calls and emails
• Partner with outside sales representatives to develop strategies to become the number one roofing distributor by maintaining a strong working relationship with key customers
• Engage in independent discussions with manufacturers to track and learn about products to educate customers
• Make strategic recommendations to customers to drive private label products and digital (QXO PRO) penetration
• Resolve day-to-day issues quickly efficiently and safely

• Minimum 4 years of relevant Sales or Customer Service experience
• Industry knowledge in residential roofing or commercial roofing materials is a plus
• Diligent organizational habits with a detail-oriented focus on producing high-quality deliverables
• Problem-solving acumen with an ability to see through complexity and exercise sound judgment with strong interpersonal skills
• Proficient skill with Microsoft Office 365 applications (Word Excel Outlook and PowerPoint)
• Professional written and verbal communication skills to communicate effectively across all levels
• Moderate travel up to 25% as needed for business purposes
• Work assignments may be completed remotely and/or in available company offices

QXO is an Equal Opportunity Employer.We value diversity and do not discriminateon the basis ofrace color religiongender or sexual orientation national origin age disability or any other protected status.