K-12 Program Coordinator, Albion Institute (2930)

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K-12 Program Coordinator Albion Institute (2930)
Pocatello or Meridian Campus
Hybrid Remote options may be available as approved by the hiring manager
Priority Date: October 15 2026

Institution Information

Idaho State University established in 1901 is aCarnegie-classified doctoral research and teaching institution with a culturebuilt on trust compassion stability and hope. ISU serves over 12000students in Pocatello Meridian Twin Falls and Idaho Falls. Students andfaculty at ISU are leading the way in cutting-edge research and innovativesolutions. We are proud to offer exceptional academics nestled in the grandnatural beauty of the West. We invite you to apply to be a part of ourUniversity community!

Job Description

Thisis a promotional opportunity for current employees of Idaho State University only.

The K-12 Program Coordinator supports the day-to-day administration and delivery of the Albion Institutes K-12 professional learning program. Working under the direction of the K-12 Program Manager the position coordinates course administration supports educational content specialists instructors and graders monitors routine course delivery and helps ensure offerings are delivered efficiently and consistently with established Institute and University standards.

The Coordinator carries out established operational workflows maintains accurate program information and documentation provides direct learner and instructional-team support addresses routine administrative issues and implements approved course and process updates. The Coordinator supplies timely operational information to the K-12 Program Manager who serves as product manager supervises program personnel establishes priorities makes product and operational decisions and coordinates substantive learning-design quality development and redevelopment matters with the Learning Experience Manager.

This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered.

Key Responsibilities

Program Operations and Course Administration
Coordinate of K12 professional development courses under the K12 Program Managers direction.
Maintain course learner personnel and program records and issue logs; resolve routine matters and escalate significant or recurring issues.
Instructional Team and Learner Support
Coordinate onboarding schedules communications documentation and support for instructional personnel; flag workload performance or service concerns.
Monitor learner support and facilitate online discussion forums and check-ins as assigned. Advise learners on offerings course selection registration completion and policies; document follow-up.
Connect learners with University support and accessibility services. Escalate concerns requiring specialized assistance formal review or product evaluation.
Provide Tier 2 support for escalated customer-service matters. Resolve complex course registration access policy and learner-support issues within assigned authority; document outcomes and elevate sensitive or unresolved matters.
Course Quality Performance and Continuous Improvement
Track course activity feedback completion service levels grader activity and student concerns; report exceptions to the K12 Program Manager.
Check post course launch content assessments communications links and course configuration against standards. Correct minor administrative or editorial issues and refer instructional accessibility multimedia technical or redevelopment concerns.
Implement approved course and operational updates monitor results and coordinate with the Learning Experience Manager or other partners as assigned.
Course Development Launch and Program Growth
Complete assigned launch and handoff tasks for new or revised courses including staffing preparation setup documentation learner communications and support procedures; maintain records and verify updates.
Support approved marketing by maintaining accurate program information and coordinating materials with the marketing team.
Compliance Reporting and Decision Support
Monitor assigned activities against quality compliance and accessibility standards; address routine issues and escalate potential noncompliance.
Prepare reports and maintain evidence on course delivery learner and instructional-team support service levels issues and implementation progress to inform the K12 Program Managers decisions.

Minimum Qualifications

To be considered for this position you must be a current employee in good standing at Idaho State University.
Bachelors degree from an accredited institution in education or a related field.
At least three years of professional experience in program coordination educational program administration continuing education professional development online learning or a related area.
Demonstrated experience coordinating programs courses projects or services involving multiple stakeholders deadlines and operational requirements.
Experience supporting instructors faculty educational content specialists graders facilitators or other instructional or program personnel.
Experience teaching in a K-12 classroom or providing instructional support in a K-12 educational setting.

Preferred Qualifications

Project Management Professional Certification
Experience administering or supporting professional development continuing education or online learning programs for educators.
Experience supporting instructors graders facilitators or other instructional support personnel.
Familiarity with quality assurance or continuous-improvement practices in online or adult learning environments.

You must submit your CV/resume cover letter and list ofthree (3) professional references including current contact information. Thisposition will remain open until it is filled; however priority considerationwill be given to applications received on or before October 15 2026. Salary will be between $50000 and $58000 per yearcommensurate with education and experience. Benefits include comprehensivehealth dental and vision; life insurance; disability plan; employee assistanceprogram (EAP); excellent retirement options and company contribution; andgenerous paid time off/sick leave accrual. All offers of employment areconditional pending the successful completion of a background investigationprovided by HireRight.

Note:Thank you for your interest in positions at Idaho State University. Once you have applied the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions please review our frequently asked questions.

Posting Number: req2831
Type: Working 12 months per year
Position: Non-classified Staff
Division: Office Of Academic Affairs

Idaho State University is an Equal Employment Opportunity employer including Veterans and individuals with disabilities.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process you are encouraged to contact (TTY/TTD: 711) or

Preference may be given to veterans who qualify under state and federal laws and regulations.

Required Experience:

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