Junior Software Analyst

• Work with Artists and software developers globally providing prompt front-line technical support for all newly submitted tickets
• Identify and provide solutions to problems reported by users to resolve their issues working with development team(s) to investigate and escalate issues when applicable
• Serve as a liaison between the artist and development team(s) to effectively convey and prioritize customer requests and concerns
• Develop and maintain the support teams playbook documentation and customer knowledge base
• Work in 24X7 support environment in shifts.
• Can be Individual contributors during weekends and crucial times
• Bring in real time Production Support experiences to motivate the team
• Mentor team in following defined processes and share benefits of following.
• Bring the balance in Shift allocations by working with combination of seniors/juniors in the team.
• Play in front line for taking up unexplored and new types of issues as needed.
• Share constructive feedback with Seniors/Leads for repetitive issues.

• Experience interacting and communicating directly to customers globally
• Expertise in Python and shell scripting
• Experience working in software service or support team
• Experience in working high demand environment

If you do respond via e-mail please include a daytime phone number so I can reach considering candidates time is of the essence so please respond ASAP. Thank you