Junior Network Technician

Junior Network Technician

Department: ITS

Location: Jerry Sue Thornton Center

Reports To:Director Network Services

Recruitment Type: External/Internal

Requisition ID:req7465

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: M-F 8:30AM-5:00PM. Will participate in an on-call rotation also specified in the job description.

Number of Openings: 1

Job Description:

SUMMARY

Providesprimary implementation management and support for core technologyinfrastructure systems including but not limited to switches routers andservers. Maintains monitoring anddocumentation for core infrastructure. Worksclosely with vendors and service providers with installations and providesCollege data and voice connectivity along with troubleshooting issues. Responds to incidents in the on-callrotation. Performs essential functionsbelow with guidance from Network Technicians.

ESSENTIALFUNCTIONS

• Performs server and network administration
  
• Installs configures diagnoses and repairs network switching infrastructure
  
• Provides technical level II troubleshooting and resolution for a College-wide network
  
• Installs configures diagnoses and repairs all server infrastructure
  
• Maintains all aspects of the infrastructure through regular upgrades patches and replacement
  
• Installs configures diagnoses and repairs major infrastructure services such as but not limited to: Active Directory DNS DHCP Email
  
• Collaborates with all internal and external stakeholders to implement the best technology solution
  
• Works with vendors to resolve infrastructure issues
  
• Demonstrated willingness and ability to travel to various College sites for installs and updates
  
• Participates in an on-call rotation for approximately a week approximately every month
  
• Performs other duties as assigned

REQUIRED QUALIFICATIONS

EDUCATIONAND EXPERIENCE/TRAINING

• Associate Degree
  
  • Significant related experience may substitute for education
    
• Minimum of one year of fulltime IT networking experience may include internship and co-operative experience
  
• Demonstrated network management and support experience
  
• Demonstrated experience making sound decisions that affect a work unit or team
  
• Demonstrated effectiveness in a role requiring dynamic and abstract problem-solving methods in adaptive situations
  

KNOWLEDGESKILLS and ABILITIES

• Possess strong organizational and time-management skills
  
• Possess excellent written verbal and interpersonal communication skills
  
• Ability to foster a team environment and work collaboratively
  
• Ability to research and analyze issues and develop solutions
  
• Ability to work accurately with great attention to detail
  
• Ability to effectively complete work assignments independently
  
• Possess comprehensive knowledge of IT Network theories concepts and practices with the ability to use in complex difficult and/or unprecedented situations
  
• Demonstrated intermediate proficiency with Microsoft Outlook Word Excel and PowerPoint
  
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
  
• Ability to collaborate persuade gain cooperation and acceptance of ideas on significant projects
  
• Ability to collaborate negotiate and resolve conflicts on major projects
  
• Ability to facilitate top-level collaboration while managing sensitive issues
  
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
  
• Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships
  
• Critical thinker with ability to identify and implement efficiencies within daily operations
  
• Ability to occasionally lift up to fifty pounds of networking or computer equipment
  
• Possess sensitivity to appropriately respond to the needs of a diverse population
  

PREFERRED QUALIFICATIONS

EDUCATIONAND EXPERIENCE/TRAINING

• Demonstrated Cisco network management experience
  

COMPETENCIES

CRITICALCOMPETENCIES

• Service Focus
  
• Communication
  
• Quality of Work
  

VERYIMPORTANT COMPETENCIES

• Time Utilization
  
• Continuous Improvement
  

IMPORTANT COMPETENCIES

• Collaboration
  
• Adaptability
  

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative ofthose that must be met by an employee to successfully perform the essentialfunctions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.)

• The work is performed in a normal professional office environment;
  
• The work area is adequately lighted heated and ventilated;
  
• Typically the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However there may be some walking; standing; bending; carrying of light itemssuch as papers files pamphlets books etc.;
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

Target Starting Salary Range: $43000 to$46500

The final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity the units available budget and the candidates qualifications in relation to the minimum and/or preferred job requirement(s).

Special Note:If hired you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.

Special Instructions to Applicants: During the application process you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

Required Experience:

Junior IC