Junior IT Support Specialist

ABOUT THE OPPORTUNITY

We believe technology works best when its reliable well supported and nearly invisible to the people using it. The Junior IT Support Specialist makes that possible by providing frontline technical support deploying and managing devices maintaining classroom AV and helping the community use school technology with confidence.

This is a hands-on service-oriented role grounded in troubleshooting follow-through and clear communication. The ideal candidate brings solid technical fundamentals strong problem-solving instincts patience with users at every level of technical comfort and a real interest in growing their skills in enterprise IT. This position also supports faculty staff and students as they adopt school-approved AI tools and other emerging technologies. Experience supporting users in a school higher-ed or similarly fast-paced environment is a strong differentiator.

Harvard-Westlake is one of the nations leading independent schools and what makes us exceptional isnt just the students or the resources; its the people. Youll join a community of smart mission-driven colleagues who are genuinely invested in each others growth and in building something meaningful together.

WHAT YOULL DO

• Serve as a primary point of contact for Help Desk requests owning tickets from intake through resolution

• Troubleshoot hardware software printing and connectivity issues for students faculty and staff

• Escalate complex issues to systems networking or programming teams with clear documentation

• Create and maintain knowledge base articles how-to guides and support procedures

• Provide friendly patient and solutions-oriented support to users at all levels of technical comfort

• Prepare image and configure Windows and macOS devices for deployment

• Assist with device enrollment configuration profiles app deployment and compliance in Microsoft Intune and Jamf Pro

• Maintain accurate inventory and asset records throughout the device lifecycle

• Perform workstation setup cable management and hardware verification in classrooms and offices

• Coordinate user accounts groups permissions and MFA in Microsoft Entra ID and Microsoft 365

• Support onboarding and offboarding for employees and students

• Perform basic Wi-Fi and wired network diagnostics escalating as appropriate

• Support the rollout and everyday use of school-approved software and AI tools

• Maintain and troubleshoot classroom AV systems including projectors displays conferencing systems and audio

• Support AV setup and operation for school events assemblies and meetings

• Respond quickly to classroom technology issues to minimize disruption to instruction

Community Responsibilities

• Travel regularly between Harvard-Westlakes campuses to provide on-site support

• Support select early morning evening or weekend events and projects as needed

• Help train and guide student and intern technicians

• Participate in school events retreats advisory lunch supervision professional development days and community programming as appropriate to the role

• Collaborate across departments and campuses in support of the schools mission and the broader life of the school.

• Additional duties as assigned

WHAT YOU BRING

We know that strong candidates come from a variety of backgrounds and pathways. If you meet most of the qualifications below and are excited about this role we encourage you to apply.

• 12 years of experience in help desk desktop support or a related technical role (internships and campus IT jobs count)

• Solid working knowledge of Windows and macOS

• Basic understanding of networking concepts (DHCP DNS Wi-Fi VLANs)

• Comfort troubleshooting AV equipment or a strong willingness to learn

• Clear patient communication skills with non-technical users including students

• Strong organization follow-through and documentation habits

Preferred

• Degree or coursework in information technology computer science or a related field

• Hands-on exposure to at least one endpoint management platform (Intune Jamf or similar)

• Familiarity with Microsoft 365 and Entra ID / Active Directory account administration

• Experience in an independent school K12 or higher-ed environment

• Experience with ticketing systems and knowledge base platforms

• Experience supporting AV for live events

• Familiarity with AI tools and an interest in helping others use them effectively

SCHEDULE

This is a full-time onsite in-person non-exempt 12-month position. The typical schedule is Monday through Friday during regular school hours with occasional evening or weekend availability required for school events. Ability to be on campus full-time is essential for this role as well as regular travel between Harvard-Westlakes campuses is required.

COMPENSATION

This is a non-exempt position with a base compensation of $35$42 per hour based on experience and qualifications.

BENEFITS

This position is eligible for Harvard-Westlakes full benefits package which includes:

• Top-tier medical dental and vision coverage (Platinum Anthem PPO) with zero to low premium contributions

• 10% retirement match through TIAA no cap no vesting schedule

• On-campus meal allowance lunch included

• Professional and personal growth grants

• Subsidized employee housing (based on availability)

• Access to on-campus gym and pool facilities

• Mental wellness resources and workshops

• Employee Affinity Groups

• Paid vacation starting at two weeks and increasing accrual rates with tenure

• Paid holidays in addition to Thanksgiving Winter and Spring Break

• Complimentary tickets to local sporting and entertainment events

• Discount at the school bookstore

ABOUT HARVARD-WESTLAKE

Harvard-Westlake is an independent school with two campuses in Los Angeles and approximately 1600 students enrolled in grades 712. Classes for grades 79 take place on the Middle School campus in the Holmby Hills neighborhood while grades 1012 are housed on the Upper School campus in Studio City. A third campus River Park focused on athletics and recreation is scheduled to open in Fall 2026.

We are dedicated to fostering a community of belonging and to advancing diversity and inclusion across all aspects of school life. We seek educators and staff who demonstrate a commitment to inclusive practice and to fostering a community of belonging; who can work flexibly independently and collaboratively in a dynamic environment with individuals from a wide range of backgrounds; and who exemplify professionalism openness and generosity in their interactions with students and colleagues.

EQUAL EMPLOYMENT OPPORTUNITY & ACCOMMODATIONS

Harvard-Westlake School is an equal opportunity employer. We seek to recruit develop and retain a diverse workforce and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity or expression sexual orientation national origin age disability or any other legally protected status. Harvard-Westlake is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require an accommodation to participate please contact and we will work with you to meet your needs.

Required Experience:

Junior IC