Junior IT Support Analyst

Job Summary:

We are seeking a Junior IT Support Analyst to provide day-to-day IT support documentation hardware and software configuration and assist with security compliance activities. This position will work closely with the Systems Administrator and Information Systems Security Manager to provide reliable user support while helping keep systems aligned with security requirements.

This is a full-time on-site position located at our Headquarters in Lexington Park MD.

Job Functions:

Provide Tier 1 and Tier 2 technical support for Windows systems Microsoft 365 printers network connectivity VPN access user accounts and other approved business applications.

Troubleshoot hardware software authentication and workstation issues and escalate complex issues when appropriate.

Assist with user account management device configuration and access management.

Review vulnerability scan results track remediation activities and assist with validating vulnerability closure.

Monitor security alerts logs authentication activity malware detections and other security events and escalate suspected incidents to senior cybersecurity personnel.

Assist with patch deployment patch compliance monitoring and post-remediation validation.

Maintain accurate hardware software and security asset records.

Maintain accurate help desk tickets vulnerability records security monitoring documentation and remediation evidence.

Support cybersecurity compliance activities related to NIST SP 800-171 CMMC DFARS CIS Benchmarks and company security policies.

Qualifications:

Associates degree or higher in Information Technology Cybersecurity or a related technical field.

1-3 years of experience in IT support cybersecurity system administration or a related technical role.

Current CompTIA Security or A certification.

Knowledge of Windows operating systems networking computer hardware and cybersecurity fundamentals.

Familiarity with Active Directory and Microsoft 365.

Strong troubleshooting communication and documentation skills.

Ability to follow established technical and security procedures.

Strong attention to detail and ability to appropriately escalate security concerns.

Experience with vulnerability management or SIEM tools such as Qualys SolarWinds SEM or similar platforms.

Familiarity with Windows Server Microsoft Defender WSUS patch-management tools and firewalls.

Exposure to NIST SP 800-171 CMMC or similar cybersecurity compliance frameworks.

Physical Requirements:

While performing the duties of this job the employee routinely is required to learn and apply new information and/or skills. Must be able to interpret data information and documents.

Occasionally will need to lift/and or move up to 20lbs.

This is largely a sedentary role; This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.

Benefits:

Compass Systems Inc. is a profitable growing company offering excellent salaries and benefits. We are proud to be an Equal Opportunity Employer and demonstrate our commitment to our employees by offering a competitive and valuable rewards program including:

401(k) and 401k Matching

Medical Vision Rx Dental coverage

Paid Time off

Professional Development

Wellness Programs

Flexible Work Arrangements

Short and Long-term disability life insurance and recruitment incentives.

Compass Systems Inc. is an Equal Opportunity Employer including disability and veteran status. Use of any external recruitment or job placement agency is based upon its compliance with our commitment to equal opportunity.