Junior Engineer

About the role

As an Associate Engineer you will provide a range of hardware software and network technical support that include troubleshooting staging and configuration and resolving tickets for internal and external customers.

Compensation: $32.50 USD/hour

What youll be doing

• Performing a range of technical work activities at the customer site to meet business and customer requirements.
• Coordinating small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Documenting and reports on work completed to ensure compliance with company and customer procedures.
• Escalating issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Providing customer service to internal and external customers to ensure consistent experience.

What you have

• 3-5 years of proven experience in IT Desktop Service environment.
• Experience with ServiceNow.
• Experience with Windows 11 desktop laptop and peripheral support.
• Excellent customer service abilities and an organized approach to work.
• Good interpersonal and communication skills.
• Able to meet the physical requirements of the usual and customary methods of performing the job functions including: a variety of standing sitting and walking throughout the day; lifting of up to 50 pounds.
• Legal authorization to work in the United States.

What you can expect

Theres so much more to enjoy about being at Computacenter than just having a rewarding addition to offering competitive compensation plans and long-term career opportunities we provide an attractive mix of benefit plans to contribute to your good health future financial security and peace of mind.

About us

Computacenter is a leading independent technology partner trusted by large corporate and public sector organizations. We help our world-renowned customers to source transform and manage their IT infrastructure to deliver digital transformation enabling users and their business. Were a public company quoted on the London FTSE 250 (CCC.L) and employ over 21000 people the US we support some of the countrys best-known businesses with regional hubs in San Francisco and Irvine CA; Norcross GA; Plano TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. Experience:

Junior IC