Junior Associate Workplace Services

Provide remote deskside (virtual) technical support for users across various support options. Resolve hardware/software issues respond to technical questions and escalate incidents as necessary. Interact with end-users professionally and efficiently providing excellent customer service. Follow standard operating procedures privacy/security protocols and incident tracking tools. Collaborate with the peers and Resolver groups to ensure timely resolution of issues and continuity of service. Attend and complete required training related to systems privacy (FERPA/HIPAA) identity management and data security. Requirements: 2 years of experience in IT Helpdesk or deskside support (remote support experience preferred). Strong troubleshooting skills across Windows macOS mobile platforms and common enterprise applications. Familiarity with ticketing systems remote assistance tools and virtual support technologies. Excellent communication skills with a customer-focused and service-oriented mindset. Ability to follow established processes and documentation while maintaining high levels of confidentiality. U.S. work authorization required; must pass background check as per Coforges vetting process. Preferred Qualifications: Prior experience supporting higher education institutions or similar regulated environments. Knowledge of FERPA HIPAA and other compliance frameworks related to higher education. Experience working with service-level agreements (SLAs) in a managed services context.