Jr HelpDesk Technician

Jr HelpDesk Technician

Launch Your IT Career with DataVox

Are you a recent college graduate looking to start your career in Information Technology DataVox is seeking a motivated customer-focused Jr. Help Desk Technician to join our growing IT team. This is an excellent opportunity for someone with a degree in Information Technology Computer Science Cybersecurity or a related field who is eager to gain hands-on experience learn from experienced professionals and build a long-term career in IT support and infrastructure.

About DataVox

For more than 30 years DataVox has been helping organizations across Texas leverage technology to improve communication security and business operations. We specialize in Managed IT Services Network & Data Center Technologies Audio Visual Solutions Physical Security Systems Structured Cabling Voice & Collaboration Solutions.

At DataVox we believe great technology starts with great people. We invest in developing our team members and providing opportunities for continuous learning and career advancement.

A Culture That Brings People Together

At DataVox our culture is rooted in connection collaboration and a deep sense of community. We believe in recognizing our people investing in their growth and creating meaningful moments throughout the year. Heres just a glimpse of what makes our workplace special:

• An Encouraging Environment centered on upskilling and career growth
• Team & Company Events (Virtual & In-Person) like ice cream socials tailgate events Astros and Rangers watch parties and many other events throughout the year.
• Employee Appreciation Days & Holiday Celebrations recognizing the value of every team member with employee spotlights and celebrating the small things (like national carrot cake day!)
• A Dedicated Employee Engagement Committee focusing on fostering community through internal events appreciation drives and local nonprofit support
• Endless Opportunities to Connect from themed days to collaborative initiatives we encourage everyone to get involved and make their mark

At DataVox were not just coworkers were a team that lifts each other up and grows stronger together.

Build Real-World Experience

As a Jr. Help Desk Technician youll gain exposure to a wide range of technologies while supporting employees across the organization. Youll work alongside experienced IT professionals who will help you develop technical troubleshooting customer support networking and systems administration skills.

Whether your long-term goal is Systems Administration Networking Cybersecurity Cloud Technologies or IT Management this role provides a strong foundation for future growth.

What Youll Do:

• Responding to help desk tickets phone calls emails and chat requests
• Diagnosing and resolving hardware software and basic network issues
• Creating modifying and managing user accounts within Active Directory
• Configuring and deploying laptops desktops and office phones
• Installing software applications and performing routine system updates
• Assisting with onboarding and offboarding technical setup for employees
• Assisting with day-to-day security tasks including MFA enrollment support triaging user-reported phishing emails and escalating suspicious activity to the security team
• Escalating complex issues to senior IT team members when appropriate
• Documenting support activities and solutions to improve knowledge sharing
• Delivering excellent customer service while communicating technical concepts in a clear and professional manner

What Were Looking For

Were seeking someone who is curious eager to learn and passionate about technology.

Preferred Skills

• Basic understanding of Windows operating systems and Microsoft 365 applications
• Foundational knowledge of computer hardware software and networking concepts
• Strong problem-solving and troubleshooting abilities
• Excellent communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and willingness to take initiative

Qualifications

Required

• Bachelors degree in Information Technology Computer Science Cybersecurity Information Systems or a related field
• Recent graduate or up to one year of relevant experience through internships part-time roles technical support positions or customer service roles

Preferred

• Internship experience in IT support help desk networking or systems administration
• Microsoft Fundamentals certifications (MS-900 AZ-900 SC-900 or similar) preferred
• CompTIA A Network or Security certification preferred
• Experience working with Windows Active Directory Microsoft 365 or ticketing systems

Why Recent Graduates Succeed Here

You may be a great fit if you:

• Enjoy solving technology problems
• Like helping people and providing excellent customer service
• Want hands-on experience with enterprise technologies
• Are looking for mentorship from experienced IT professionals
• Are eager to grow into advanced IT cybersecurity networking or cloud roles

No extensive professional experience is required. We value a strong work ethic a willingness to learn and a passion for technology.

Physical Demands:

Work involves standing talking hearing using hands to finger handle feel or operate objects tools or controls and reaching with hands and arms. The employee is frequently required to walk sit climb balance stand stoop kneel drive and reach. Skill in operation of some of the listed tools and equipment; and ability to perform heavy manual tasks for extended periods of time. The employee must frequently push pull lift and/or carry up to 50 pounds and occasionally push pull lift and/or carry up to 100 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

DataVox Inc. is an equal opportunity employer.

Ready to launch your IT career Apply today and grow with DataVox.