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Jr. Associate Account Manager

Lessen

Job Location:

Chicago, IL - USA

Yearly Salary: USD 60000 - 65000

Posted: 11 September 2026 (11 hours ago)

Application Deadline: 9 December 2026

Vacancies: 1 Vacancy

Job Summary

Lessen is the tech-enabled end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessens technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystemincluding investors owners managers and service providers. The company leverages a network of over 30000 vetted qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen LLC is a venture-backed privately held company with offices in Scottsdale and Chicago.

The Junior Account Manager is responsible for serving as a primary relationship owner of residential client accounts and exercising independent judgment to support business objectives client strategy and operational performance. This role serves as a primary point of contact for assigned clients and is accountable for analyzing account performance recommending solutions and driving execution across cross-functional teams to ensure alignment with financial operational and client success goals.

What Youll Do:

Manage a portfolio of client accounts serving as a primary relationship owner and trusted advisor on service delivery performance and growth strategy.

Exercise independent judgment in prioritizing client needs resolving issues and determiningappropriate escalationpaths.

Resolve client issues by assessing business impact and determiningappropriate solutions balancing client satisfaction with companyobjectives.

Analyze client portfolios financial performance and operational data toidentifytrends risks and opportunities; develop and recommend actionable solutions.

Lead coordination with internal teams (Sales Field Operations Product and Implementation) to align resources and execute against clientobjectives.

Monitor project performance across rehabs turns and maintenance initiatives ensuring alignment withanycontractual obligations budgets and timelines.

Evaluate client KPIs and develop performance insights presenting recommendations to internal stakeholders and clients.

Identifyand drive account growth opportunitieswith the account manager including upsell and service expansion based on data analysis and client needs.

Support contract adherence andparticipatein scope pricing and service-level discussions with clients.

Contribute toprocess improvements byidentifyinginefficiencies and recommending operational enhancements.

Other duties as assigned.

You Should Have:

1-3yearsin account management customer success sales support or a related field

Additionalconsiderations made for experience focusing on property management

Bachelors degree or equivalent work experience preferred

Interest in or exposure to property management construction or residential services is a plus

Basic understanding of customer service principles and client relationship management

Familiarity with CRM platforms and Microsoft Office or similar tools

Eagerness to develop business acumen and grow within an account management career path.

Strong written and verbal communication skills with the ability to build rapport with clients and internal stakeholders.

Basicproficiencyin CRM systems and business tools such as spreadsheets project management platforms and communication tools.

Analytical mindset with the ability to interpret data andmake recommendations.

Problem-solving skills with a proactive approach to addressing client needs.

Organizational and time management skills with the ability to manage multiple tasks and priorities.

Willingness to learn industry-specific tools processes and best practices.

Collaboration skills to work effectively across teams and support shared goals.

Strongcommunicationskills vital for client interactions and stakeholder management that lead to deep relationships.

Proficiencyin using CRM software and business tools such as data analytics software spreadsheets for financial tracking project management platforms and communication software crucial for efficient account management.

Ability to support financial tracking budgeting and cost monitoring efforts.

Conflict resolutionexpertiseto address and resolve potential disputes effectively.

Basic knowledgeor awareness of the tools and techniques used insingle familyrenovations.

Time management skillsensuringefficient handling of multiple accounts and projects.

Stakeholder coordination skills to support communication between clients contractors and internal teams.

$60000 - $65000 a year

Why Lessen:

Competitive compensation

Health Dental Vision Life Disability options

401K retirement savings plan

Paid vacation federal and floating holidays

Maternity/Paternity Pay

Career advancement opportunities

All the tools youll need to be successful

Lessen is intentional about attracting developing and retaining amazing talent from diverse backgrounds. Were looking for teammates that are enthusiastic empathetic curious motivated reliable and will help us amplify the positive & inclusive culture weve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Junior IC

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