Jr. Application Engineer

Job Summary:

The Junior Application Engineer is an early-career technical role responsible for supporting day-to-day application operations at a customer location in the Seattle area. This position serves as the first line of technical support during standard business hours and works closely with customer stakeholders and internal teams to triage and resolve application-related issues.

The role focuses on operational support incident handling service request fulfillment basic change activities reporting and documentation. More complex technical issues are escalated to the remote GD Application Support team and R&D for advanced troubleshooting and resolution.

This is a primarily onsite role (5 days per week) at the customer location.

Qualifications:

Education and Experience

• Bachelors degree in Computer Science Information Technology Engineering or related technical field or equivalent practical experience
• 02 years of relevant experience in application support IT operations or similar technical environment
  (Internships academic projects or lab environments acceptable)
• Hands-on familiarity with Linux environments (basic shell navigation reading logs file manipulation common commands)
• Basic SQL knowledge for simple queries and troubleshooting
• Exposure to scripting or automation concepts (Bash Python etc.) preferred but not required
• Familiarity with monitoring or log analysis tools (e.g. Splunk Kibana Grafana) is a plus
• Basic understanding of ITIL or service management concepts is beneficial

Knowledge Skills and Abilities

• Strong willingness to learn and develop technical skills
• Ability to communicate clearly and professionally in a customer-facing onsite environment
• Foundational troubleshooting skills for software and application issues
• Ability to follow established procedures work instructions and operational guidelines
• Good organizational skills and attention to detail
• Analytical thinking and structured problem-solving approach
• Ability to prioritize tasks in a fast-paced operational environment
• Team-oriented mindset with strong collaboration skills
• Basic understanding of software systems (applications logs services configuration files)
• Ability to quickly learn new tools technologies and customer environments
• Fluent written and spoken English

Essential Functions:

• Work primarily onsite at the customer location serving as the first point of contact for application-related issues during business hours (5 days/week)
• Triage and handle service requests incidents and basic change activities
• Perform routine operational health checks and monitoring activities
• Assist in generating and maintaining operational and performance reports
• Execute basic installation and configuration tasks following predefined procedures
• Document troubleshooting steps findings and operational activities accurately
• Escalate complex or recurring issues to remote support or R&D teams
• Support adherence to service-level agreements (SLAs) and operational processes
• Communicate status updates and escalate risks to the Customer Service Manager as appropriate
• Contribute to improvements in documentation runbooks and operational procedures
• Follow company security policies data protection standards and customer compliance requirements
• Participate in structured knowledge-sharing and onboarding activities

This position offers a competitve salary of $71000-$90000 along with annual bonus eligibility and a comprehensive benefits package including medical dental vision paid time off and holidays 401(k) with match disability and life insurance flexible spending accounts commuter benefits education assistance pet insurance legal services and more.

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GieseckeDevrient Mobile Security America Inc. is an Equal Opportunity Employer M/F/Veteran/Disability/Sexual Orientation/Gender Identity

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Junior IC