Job Opportunities Field Superintendent Service

As a Field Superintendent of Existing Installations (EI) you will oversee servicing maintenance and repair of assigned units to meet customer and company standards for quality safety and cost management. Support area objectives through effective project oversight and employee management.

Operations Management
Build a safe and effective team environment by leading field technicians to ensure maintenance meets quality standards as well as contract requirements
Coordinate routes scheduling ordering parts and verifying payroll accuracy while assuring profitability
Partner with Area/Territory Operations Managers with implementation of company & industry best practices to achieve service financial and delivery metrics

Quality and Safety
Perform regular site inspections to deliver exceptional service maintenance warranty and repair offerings.
Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe work practices

Employee development planning & logistics
Educate technicians on processes tools and standards through training and performance programs thereby continuously improving service delivery
Manage logistics and implement preventive maintenance strategies; schedule quarterly customer site visits

Collaboration
Collaborate with the local sales team to estimate service orders; Maintain relationships with local IUEC business agents and communicate effectively to resolve disputes.
Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfaction

Problem Solving
Act as a liaison between internal stakeholders and customer to investigate resolve and address any operational challenges that may arise.

What you will learn
Enhance knowledge of Schindlers products and industry standards through onboarding training focused on service and maintenance.
Build leadership skills by fostering a collaborative team environment focused on safety efficiency and strong processes with regular interactions and shared problem-solving.
Gain expertise in supervising customer accounts while navigating industry regulations
Strengthen business acumen by mastering P&L financial management while leveraging Power BI dashboards to make informed data-driven decisions
Acquire in-depth knowledge of elevator/escalator systems by shadowing experienced technicians on-site

5 years of technical leadership experience or elevator industry experience preferred
Bachelors degree or equivalent in relevant work experience in the elevator industry or related field
Strong problem-solving communication and interpersonal skills;
Ability to manage sensitive employee relations issues
Proven leadership skills
Proficiency in MS Office suite
Strong organizational skills
Adaptability in a fast-paced environment
Flexibility to be on call as needed