Job Opportunities Credit Desk Specialist

Communicates with collection agencies and attorneys with a focus on maintaining updated records for files placed and recovering the overall accounts receivable placed through outbound calls and written communication

Makes regularly scheduled collection calls on all account balances with outside agencies and attorneys. Meets or exceeds daily required number of contacts

Maintains a system of follow-up to ensure the collection agencies and attorneys follow through with their promises.

Enters clear and concise system notes pertaining to all efforts for all assigned accounts so that a collection history is maintained

Displays a thorough knowledge of service extras and repair documentation including billing insurance certificates contracts lien wavers etc

Reads and understand contract language and uses this knowledge in negotiations with collection agencies and attorneys as contracts will dictate payment terms and conditions

Prioritizes multiple and changing responsibilities while being organized and detail oriented with a commitment to superior customer service

Monitors accounts for potential accounts that will not be recoverable

Coordinates monthly conference calls with district personnel to review accounts placed with collection agencies and attorneys.

Meets or exceeds financial targets

Files and tracks property liens and creates collection files for legal action.

Resolves all unclaimed property items assigned

Submit refund request into the system along with verifying the accuracy of the request and completing the final refund steps once the check is received.

Resolves customer disputes through contract review negotiation and escalation.

Communicates interdepartmentally to achieve financial results.

Performs other duties as assigned.

Some travel may be required.

Bachelors degree in a Business Discipline is preferred.

Associate degree with 1-2 years of previously noted experience.

Minimum 2 years credit and collections accounting and/or customer service.

Account Management experience is preferred.

Experience using SAP is preferred.

Working knowledge of Microsoft Word and Excel is required.

• Fully vested 401k match up to 7% of total eligible compensation.
• Competitive Medical Dental and Vision Plans - Effective from first day of hire.
• 3 weeks vacation which increases with tenure 7 sick days 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave 100% base pay for 6 consecutive weeks within first year of achilds birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.