Job Administration Production Control Technician

The Job Administration / Production Control Technician will assist with production batch processing and enterprise scheduling operations. This position reports to the Night Shift Supervisor and is responsible for monitoring scheduled job flows troubleshooting issues escalating critical problems and supporting both production and testing environments.

• Monitor job flows managed through CA Workload Automation DE (dSeries).

• Support jobs running across z/OS mainframe UNIX and PeopleSoft environments.

• Respond quickly to job failures and perform initial troubleshooting to identify the general cause.

• Escalate production issues to the appropriate on-call technical teams for resolution.

• Monitor batch processes production cycles and job dependencies.

• Set up and maintain job flow dependencies within the scheduling environment.

• Execute and troubleshoot test job flows.

• Document production problems job failures escalations and schedule-related issues.

• Perform occasional software migrations to production and test environments.

• Support file transfers and production processing activities across multiple platforms.

• 3 to 5 years of related scheduling experience using a Windows-based enterprise scheduling system.

• 5 years of experience escalating and documenting critical job failures and scheduling problems.

• 5 years of hands-on experience executing and performing preliminary troubleshooting of schedulers batch processes and cycle flows.

• Experience working in Production Control within mainframe or mid-range computing environments.

• Experience establishing and troubleshooting job dependencies.

• Knowledge of CA Workload Automation DE (dSeries) or a comparable enterprise scheduling platform.

• Working knowledge of z/OS JCL and TSO/ISPF.

• Experience troubleshooting JCL errors and working with GDGs.

• Experience with mainframe utilities such as File-AID and IDCAMS.

• Familiarity with mainframe compile link and bind processes.

• Knowledge of UNIX environments.

• Familiarity with FTPS Connect or similar file-transfer technologies.

• Experience with PuTTY and WinSCP.

• Knowledge of PeopleSoft and PeopleTools including Process Monitor.

• Familiarity with Rational tools such as ClearQuest and ClearCase.

• Knowledge of IMS and DB2.

• Understanding of standard SDLC methodologies.

• Proficiency with Microsoft Word and Excel.

Candidates should meet one of the following qualifications:

• Bachelors degree from an accredited college in computer science engineering or a related field plus four years of full-time experience related to IT service management process management or operations.

• Bachelors degree from an accredited college plus eight years of full-time experience related to IT service management process management or operations.

• An equivalent combination of education and relevant professional experience.