Java Production Support
Job Location:
Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
4 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Lead L2/L3 support for Jave-based applications and AWS infrastructure
Coordinate across application middleware and infrastructure layers for issue resolution
Manage production support operations (24x7/on-call rotation)
Drive incident triaging RCA and resolution
Ensure adherence to SLA / KPI (MTTR aveilabitity uptime)
Perform post-incident reviews and preventive actions
Manage and troubleshoot AWS services (EC2 S3 Lambde RDS)
Ensure scalability reliability and cost optimisation of cloud systems
Work on monitoring logging alerting tools (New Relic CloudWatch etc.)
Act as primary escalation points for customer incidents
Provide status updetes reporting and technical explanations
Drive service continuous improvement initiatives
Implement automation for support processes / repetitive issues
Drive AlOps / predictive monitoring/ observability improvements
Improve runbooka SOPs and knowledge base
Coordinate across application middleware and infrastructure layers for issue resolution
Manage production support operations (24x7/on-call rotation)
Drive incident triaging RCA and resolution
Ensure adherence to SLA / KPI (MTTR aveilabitity uptime)
Perform post-incident reviews and preventive actions
Manage and troubleshoot AWS services (EC2 S3 Lambde RDS)
Ensure scalability reliability and cost optimisation of cloud systems
Work on monitoring logging alerting tools (New Relic CloudWatch etc.)
Act as primary escalation points for customer incidents
Provide status updetes reporting and technical explanations
Drive service continuous improvement initiatives
Implement automation for support processes / repetitive issues
Drive AlOps / predictive monitoring/ observability improvements
Improve runbooka SOPs and knowledge base
