ITSM Platform Administrator

Koniag IT Systems LLC a Koniag Government Services company is seeking an ITSM Platform Administrator to support KITS and our government customer in Washington DC. This position requires the candidate to be able to obtain a Public Trust. The position is hybrid requires 2 days onsite. We offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and IT Solutions (KITS) is seeking an experienced ITSM Platform Administrator with a minimum of 5 years of experience to administer and continuously improve the customers enterprise IT service management platform (ServiceNow or equivalent). The ideal candidate has strong hands-on ServiceNow administration experience understands ITIL 4-aligned service management processes and is comfortable supporting an expanding set of automation and AI-enabled platform capabilities within a federal security and change management framework. The ITSM Platform Administrator will be responsible for administering the enterprise ITSM platform supporting incident problem change configuration and knowledge management modules and maintaining integrations between the ITSM platform and infrastructure monitoring and security tooling. Key responsibilities include but are not limited to:Administer the enterprise ITSM platform (ServiceNow or equivalent) including instance configuration user/group and access management workflow design and catalog incident problem change configuration (CMDB) and knowledge management modules ensuring data quality and process alignment with ITIL 4 and maintain integrations between the ITSM platform and infrastructure monitoring and security tooling to support end-to-end and maintain operational and management reports/dashboards (e.g. ServiceNow Performance Analytics) reflecting SLA/OLA performance and platform platform upgrades patch releases and testing cycles coordinating with vendor and internal and govern emerging automation and AI-assisted platform features (e.g. agentic workflows automated ticket routing/triage) within established guardrails and change platform documentation configuration standards and administrator audit security assessment and continuous monitoring (ConMon) activities related to the ITSM platform in accordance with NIST SP Tier 2/3 support for platform-related incidents and service and Experience:Required:Bachelors degree in Computer Science Information Technology or related field or equivalent professional experienceMinimum of 5 years of experience administering an enterprise ITSM platform with strong preference for ServiceNowWorking knowledge of ITIL 4 service management practices (incident problem change configuration knowledge management)Experience with ITSM platform configuration workflow/flow design and reporting/dashboard developmentFamiliarity with integrating ITSM platforms with monitoring CMDB discovery and security toolingRequired Skills and Competencies:Strong troubleshooting documentation and stakeholder communication skillsSecurity Requirement:Ability to obtain Public Trust clearanceDesired Skills and Competencies:Experience working in a federal government IT environmentServiceNow Certified System Administrator (CSA) certificationITIL 4 Foundation certificationExperience with ServiceNow Performance Analytics IntegrationHub or agentic/AI workflow capabilitiesExperience supporting federal government ITSM implementationOur Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail at by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please Opportunity Employer/Veterans/ Preference in accordance with Public Law 88-352