IT User Support Technician

H2O Innovation

Job Location:

Gulfport, MS - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

At H₂O we simplify water treatment by integrating state-of-the-art technologies to solve water challenges for good with our team of trusted experts.

H₂O Innovation seeks a User Support Technicianbased in Ramsey MN to join our team! As a valued team member you will engage in diverse IT support and improvement of software. We are seeking individuals who possess mechanical aptitude meticulous attention to details and forward-thinking abilities.

The Benefits

Overall remuneration including:

Profit sharing bonus program
Group Insurance plan including dental vision & telemedicine;
401K plan with employers contribution;
Three (3) weeks of paid vacation per year;
Twelve (12) paid wellness days per year.

The Day-to-Day

Provide remote or onsite IT support to H2O Innovation users;
Frequent travel to H2Os offices in the United States to support improve or implement different softwares;
Participate in the management of tickets and user requests: define priorities and ensure follow-up;
Contribute to the continuous improvement of the User Support department to increase the satisfaction and overall efficiency of users;
Participate in many different projects for the IT department;
Anticipate future needs according to the IT support department activities;
Performs other related duties.

The Skills We Are Looking for

Technical school diploma or equivalent related to IT;
5 years of experience in a related field;
Experience in configuring installing and repairing IT equipment;
Knowledge in one or more of these software are considered an asset: Office 365 Windows 11 Windows Server 2019-2022 Active directory VPN/Wi-Fi mobile devices (cellphones and tablets).
Excellent troubleshooting and problem-solving skills;
Be an excellent team player;

#ZR

#INDEED

Required Experience:

At H2O we simplify water treatment by integrating state-of-the-art technologies to solve water challenges for good with our team of trusted experts.H2O Innovation seeks a User Support Technicianbased in Ramsey MN to join our team! As a valued team member you will engage in diverse IT support and imp...