IT Transformation Program Manager

Role Summary:

The Enterprise IT Transformation Program Manager is responsible for leading and orchestrating a complex multi-workstream transformation program (e.g. Expense Management Operating Model and related initiatives). This role ensures alignment to the Enterprise IT Strategy mobilizes the transformation program and governance and drives initial execution across organizational boundaries supporting delivery of measurable business outcomes.

The Program Manager operates at both a strategic and execution level ensuring the program maintains momentum while balancing speed risk and organizational impact.

Key Responsibilities:

1. Program Leadership & Execution

• Establish and lead the overall program structure governance and operating cadence
• Define program roadmap milestones and success metrics in partnership with IT Leadership Team
• Ensure alignment and coordination across all workstreams
• Proactively manage risks dependencies and delivery issues

2. Alignment Management

• Translate executive priorities into actionable program plans
• Partner with IT leaders and business leaders as needed to ensure shared ownership and accountability
• Ensure targeted outcomes are tied to measurable business value

3. Stakeholder Management & Communication

• Provide clear concise updates to executive leadership and governance bodies
• Facilitate decision-making and escalate issues appropriately
• Maintain alignment across business units and functional leaders

4. Organizational Change & Adoption

• Partner with change management to drive adoption of new processes and operating models
• Ensure communication training and stakeholder engagement plans are in place
• Anticipate and address organizational resistance

5. Governance & Discipline

• Establish consistent reporting status tracking and accountability mechanisms
• Ensure alignment with enterprise governance (e.g. architecture security finance)
• Drive disciplined execution without creating unnecessary overhead

Qualifications:

• Proven track record leading large-scale IT transformation programs from initial concept through execution including scoping structuring and program mobilization
• Demonstrated experience partnering closely with senior IT executives (CIO CTO enterprise architecture infrastructure and application leaders) to define strategy and translate it into actionable roadmaps
• Strong background establishing and governing multi-workstream programs including areas such as:
  • Expense optimization and cost transparency
  • Workforce transformation and capacity planning
  • Organizational change management and adoption
• Deep understanding of program setup fundamentals: governance models operating cadence dependency management risk controls and executive reporting
• Experience building and leading cross-functional teams aligning business and technology stakeholders and driving accountability across complex organizations
• Skilled in developing business cases financial models and value tracking mechanisms to ensure benefits realization
• Ability to bring structure to ambiguity-defining scope sequencing initiatives and setting realistic delivery plans in evolving environments
• Strong command of change management principles including stakeholder engagement communication planning and adoption measurement
• Experience implementing or working within established delivery frameworks (e.g. Agile at scale traditional program governance or hybrid models)
• Excellent executive communication skills with the ability to present clearly and confidently to leadership and steer decision-making
• Bachelors degree required; advanced degree (MBA or similar) preferred
• PMP PgMP or equivalent program management certification preferred
• Applicants must be authorized to work in the United States on a full-time basis and be on-site in Westfield Center OH three days a week

Core Competencies:

• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Nimble Learning