IT Technician #

IT Technician

4 Months Contract to Hire with plans to convert to Full Time Employee after Contract date.

Position will be Hybrid

Irving Texas

Position Summary
- The IT Technician provides technical support for hardware software
systems and network issues across the organization.
- This role assists end users performs troubleshooting maintains
equipment and supports daily IT operations to ensure reliable and
secure technology performance.
- Responsibilities Technical Support - Provide first line and second
line support for hardware software and network issues.
- Troubleshooting - Diagnose and resolve problems related to desktops
laptops mobile devices printers and applications.
- System & Device Setup - Install configure and maintain computers
peripherals and approved software.
- User Assistance - Support employees with access issues password
resets and general technology questions.
- Ticket Management - Log track and resolve support tickets within
established SLAs.
- Maintenance & Updates - Perform routine updates patches and
equipment checks.
- Inventory Management - Track hardware inventory manage equipment
assignments and support lifecycle processes.
- Network Support - Assist with basic network troubleshooting
connectivity issues and device configuration.
- Documentation - Maintain accurate records of procedures
configurations and support activities.
- Collaboration - Work with IT engineers administrators and security
teams to support broader technology needs. All other duties as
assigned
- Equipment will be provided

Skills:
Required Experience
- 1-3 years of experience in IT support technical assistance or help
desk operations.
- Experience troubleshooting Windows and/or macOS environments.
- Experience supporting hardware software and peripheral devices.
- Experience with ticketing systems (ServiceNow Jira Zendesk etc.).
- Experience assisting users with access management basic network
issues and device setup.
- Experience maintaining technical documentation and support logs.

Skills Required
- Technical Troubleshooting - Ability to diagnose and resolve common
IT issues.
- Customer Service - Strong communication and support skills for
assisting end users.
- Hardware & Software Knowledge - Understanding of computers
operating systems and common business applications.
- Time Management - Ability to manage multiple tickets and prioritize
effectively.

Education:
- Education Associates or bachelors degree in Information
Technology Computer Science Information Systems or a related
field.
- Equivalent experience may be considered.

Required Skills:

WINDOWSNETWORK TROUBLESHOOTINGJIRA