IT Technician I

Loudoun County Government has been named one of Forbes 2025 Best Large Employers! Were proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic growing community thats The Loudoun Difference.

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE SEE RESUME WILL NOT BE TAKEN INTO CONSIDERATION.

Join One of the Fastest Growing Counties in the Nation!

Loudoun County located just 35 miles west of Washington D.C. is renowned for its exceptional quality of life vibrant economy and rich historical charm. With a unique blend of cultural recreational and educational opportunities Loudoun offers an ideal environment to live work and grow.

Loudoun County government is listed in Forbes magazines 2025 prestigious ranking of Americas Best Large Employers. Loudoun is recognized for its outstanding commitment to fostering environments where employees can thrive based on various factors which include atmosphere salary diversity working conditions and workplace environment.

Hardware Support:

• Provides support for installation configuration and troubleshooting of operating systems software peripherals printers copiers and audio video and telecommunications equipment; assembles and disassembles PCs and components; and installs operating systems and software.
• Provides the highest level of customer service. Recommends resolution to customer inquiries or issues; maintains positive customer relations throughout the service request life cycle; and updates customers on the status of service requests.
• Maintains a necessary level of knowledge of emerging personal computer technologies; maintains thorough knowledge of PCs iPads tablets audiovisual equipment peripheral repairs and installation printer sharing device installation configuration and standard County applications software; and shares knowledge with colleagues.
• Support Tier 1 and Tier 2 on-site installation implementation maintenance troubleshooting and repair of desktops laptops printers iPads iPhones and associated peripherals.

Software Support:

• Provide technical support and troubleshooting for desktop operating systems and software applications (e.g. Active Directory SCCM Microsoft 365 Adobe Creative Cloud TCP/IP MDT and business applications).
• Install configure and update software applications and patches to maintain compatibility security and performance.
• Assist users with software installation activation licensing and compatibility issues.
• Provides customer service. (Recommends resolution to customer inquiries or issues; maintains positive customer relations throughout the service request life cycle; and updates customers on status of service requests.)
• May perform other essential job functions specific to the position and department assignment.

• Offer remote troubleshooting assistance for desktop-related issues to users in distributed or remote locations.

We are seeking an individual with:

• Ability to organize and prioritize work with assistance.
• Ability to understand departmental programs service policies and procedures.
• Ability to follow complex verbal and written instructions.
• Ability to establish and maintain effective working relationships with peers management and clients.
• Ability to communicate effectively both verbally and in writing.

Hiring salary is commensurate with experience.

High School diploma or equivalent (associate degree preferred); two (2) years of related technical work experience; or equivalent combination of education and experience.

Preferred Requirements:

• Prefer experience in: SharePoint; Teams; OneDrive and ServiceNow software.
• Preferred Certifications: CompTIA A CompTIA Network CompTIA A CompTIA Security Microsoft Certified Office Specialist Microsoft Certified Desktop Administrator or ITIL.

Work Environment:

• It is an in-person work environment with occasional telework available upon request.
• May be required to be on-call for emergency/crisis management (e.g. natural disasters pandemics) and work 24/7 during such events.
• Lift or carry up to 50 pounds.
• Dynamic environment requiring adaptability to changing priorities and goals.

Post Conditional Offer Contingencies:

• Must pass a criminal background check; additional checks (e.g. fingerprinting credit DMV) may be required based on the assignment.
• Special requirements: A current drivers license and driving record check is required

Equal Employment Opportunity
Loudoun County Government prides itself on fostering a diverse and inclusive workplace that promotes employee wellness and work-life balance. As an equal opportunity employer we consider all qualified applicants regardless of age color disability gender identity genetic information national origin political affiliation race religion sex sexual orientation or other non-merit factors.

Reasonable Accommodation
Applicants who wish to request a reasonable accommodation during the recruitment process should call Human Resources directly at
oremail Human Resources.