IT Technician CONTINGENT

To be considered for employment opportunities you must submit an online application. Applicants may be subject to government security investigations and must be able to access classified information. Qualified applicants are considered for all positions without regard to race color religion sex national origin age marital status veteran status or the presence of a non-job-related medical condition or disability. Engenix is an Equal Opportunity / Affirmative Action Employer.

IT Technician - Ft. Eustis Full Time CONTINGENT

Job Description

Handle calls from a wide array of individuals from students to VIPs.

Answer validate and triage incoming phone-in Incidents and Requests.

Process validate and triage Incidents and requests submitted through the ticketing system.

Review and validate ticket information.

Routing and escalating tickets to appropriate support teams.

Identifying and performing First Contact Resolution tickets.

Providing technical information/assistance on configuration setup maintenance and initial troubleshooting of standard computer systems hardware and software

Provide best-effort support for technical information/assistance on non-standard computer systems hardware and software

Configuration setup maintenance and troubleshooting of the Clients computer systems hardware and software.

Proficient in troubleshooting Windows operating systems and Office 365 with a combination of Laptops Desktop and Mobile Devices

Provide technical support to printers and other MFP devices.

Images devices using PXE to support new and current equipment.

Requirements:

• Security CE Certification (IAT Level II)
• Active Secret Clearance

Engenix Inc. is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to age gender gender identification sex sexual orientation color race creed national origin religion marital status parental status citizenship status ancestry physical or mental disability genetic information veteran status military status or any other classification protected by federal state or local laws. If you are a qualified individual with a disability or a disabled veteran you have the right to request a reasonable accommodation if you are unable or limited in your ability to use our websiteyou can request reasonable accommodations by sending an email to . Thanks for your interest in Engenix Inc.

Candidates applying for this job must be authorized to work for any employer in the US independently. This position requires that the candidate undergo a background check in order to access information in support of this position. Must be a US Citizen. Inability to obtain and maintain a DoD Common Access Card and SECRET eligibility security clearance may result in the candidate being ineligible for this position.

Required Experience:

IC