IT Technical Support Specialist (IT Customer Support-Entry) Internal Only

Schedule and Location: Monday-Friday 8am-5pm flexible schedule available

RCO is head-quartered in Olympia WA on the states capital campus. RCO will consider candidates that can successfully do this job from another location (in-state only) with occasional travel to Olympia for meetings and other functions.

Who we are:
TheRecreation and Conservation Office (RCO) is a small state agency located in Olympia Washington that plans for and provides funding to: create and maintain opportunities for recreation; protect the best of the states wild lands farms and forests; and recover salmon.

RCO strives to maintain a workplace that is respectful inclusive and family-friendly where all team members feel safe to bring their true selves to work. We believe in a culture where everyone continually improves and has the opportunity to lead.

The core competencies for all RCO team members are communication customer service integrity self-management and teamwork.

At RCO we envision:
A state that has abundant outdoor recreation spaces healthy habitats and working farms and forests that support people fish and wildlife.

The Recreation and Conservation Office (RCO) employs this position and dedicates this full-time position to the Puget Sound Partnership (PSP) through the interagency agreement that includes providing IT staff infrastructure and application hosting support and oversight to the PSP.

The Recreation and Conservation Office (RCO) IT Section provides the Puget Sound Partnership (PSP) with network server storage client computer software and application support to agency staff. The IT Section functions as part of the PSP Operations and Internal Performance Division along with the Administration and Fiscal sections.

Some of what youll enjoy doing includes:

REQUIRED:

• Must possess a valid Washington State drivers license free from serious traffic violations.
• Must pass the state IT Security Awareness training within one month of hire.
• Must take the state Purchasing and Procurement training before making purchases.

• 1 year or more of information technology experience such as analyzing designing installing programming and/or maintaining computer software applications hardware telecommunications or network infrastructure equipment.

• 1 year or more of experience providing technical support to users of the Microsoft Windows client computer environment.

• 1 year or more of experience administering Microsoft Windows client operating systems such as Windows 7 8 10 and installing/uninstalling software upgrades patches and service packs for Windows Server Update Services (WSUS).

• 1 year or more of experience actively protecting computer systems from internal and external security threats using software such as RSA VPN FortiNet firewall Microsoft Security Center Windows Defender end-point security RiskSense vulnerability

• assessment or Azure Sentinel log monitoring.

• 1 year or more of experience with Microsoft Officeand other user productivity software installed on premise or Cloud such as Adobe Acrobat or WebEx video conferencing.

• 1 year or more of experience administering IT Service Management applications such as Jira Service Desk.

• 1 year or more of experience configuring client computers building images and deploying images using Microsoft System Center Configuration Management (SCCM) software.

• 1 year or more of experience administering networks and WiFi networks using software such as HP OneView or Aerohive.

• 1 year or more of experience administering Microsoft Active Directory Federated Services or Azure Active Directory and user/group policies.

• 1 year or more of experience administering Microsoft Exchange or Exchange Online email accounts and email services.

• 1 year or more of experience administering cell phone security applications and patching through mobile device management.

• 1 year or more of experience backup and recovery of desktop computers servers applications and data using software such as Veeam Symantec Backup Exec NetApp SnapShot/SnapMirror or Microsoft SyncToy.

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AGENCY-WIDE COMPENTENCIES FOR ALL Recreation and Conservation Office (RCO) STAFF:

• Teamwork- Actively partner with co-workers to provide them with assistance information techniques instruction feedback and encouragement to maximize their successes on the job. Emphasize team approach to providing excellent customer service.

• Communication- Actively seek information about agency policy decisions and programs by reviewing board meeting notebooks and the agency intranet and by attending all staff meetings.

• Customer Service- Build and maintain internal and external customer satisfaction with the products and services offered by the organization. Consistently go beyond basic service expectations to help customers implement complete solutions.

• Integrity- Earn the trust respect and confidence of co-workers and customers through consistent honesty forthrightness and professionalism in all interactions.

• Self-Management- Identify what needs to be done and proactively take appropriate action. Recognize situations that warrant assertive action and move forward without hesitation. Get the job done. Be accountable for work and consistently achieve excellent timely results with little need for oversight.

• Ability to Take Action to Learn and Grow Practices self-awareness by reflecting on personal strengths growth areas and biases.

• Ability to Take Action to Meet the Needs of Others Flexible adaptable customer service focused and willing and able to empathically respond to the unique needs of the people they work with and serve.

How to apply:
In addition to completing the online application you must attach the following documents to your profile or paste into the text resume field in order to be considered for this position:

• A letter of interest(no more than 2 pages in length) explaining how your past experiences make you an ideal candidate for this position and what exceptional skills you would bring to RCO;
• A current resume detailing experience education and other relevant interests;
• A current list of at least three (3) professional referenceswith current contact information (attached or available to provide at the time of interview)

NOTE: By submitting these materials you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not substitute for completing the duties summary section or supplemental questions of the application. Please do not refer to resume for detail or your application may be disqualified.

Union Inclusion:
This position is included in a bargaining unit represented by the Washington Federation of State Employees (WFSE).

Opportunity for All:
The Recreation and Conservation Office celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race creed color national origin citizenship or immigration status marital status families with children (including pregnancy childbirth or related medical conditions) sex sexual orientation gender identity diversity age status as a protected veteran honorably discharged veteran or military status status as an individual with the presence of any sensory mental or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories consistent with applicable federal state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Contact us:

For questions about this recruitment or to request a reasonable accommodation in the application process contact Angie Anderson at.

Applicants who are deaf or hard of hearing may call7-1-1 or 1- or access theWashington Relay Service.