IT Technical Support Analyst 1-3
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Job Summary
- About this Job
Helping people changing lives through education prevention intervention and treatment in an effort to enhance quality of life.
Join a dedicated team committed to improving lives across South Central Louisiana. SCLHSA is seeking a compassionate and experienced IT Technical Support Analyst 1-3to provide technical support troubleshoot technology issues and help ensure our team has the reliable IT resources they need to serve our communities effectively.
This is an excellent opportunity for an experienced IT professional who enjoys problem-solving supporting others and contributing to a mission-driven organization. Youll play an important role in maintaining efficient technology operations while working in a collaborative and supportive environment.
If youre ready to take the next step in your career and help shape the future of human services in our region we want to hear from you.
Apply today and be a part of something meaningful.
- Minimum Qualifications
Three years of experience in information technology; OR
Six years of full-time work experience in any field plus one year of experience in information technology; OR
An associates degree in information technology plus one year of experience in information technology; OR
A bachelors degree plus one year of experience in information technology.
A bachelors degree with twenty-four semester hours in an information technology computer science engineering mathematics or business analytics field.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion provided the appointment is made from a Certificate of Eligibles.- Job Specification
The official job specifications for this role as defined by the State Civil Service can be found here.
- Job Duties and Other Information
Job Duties:
As an IT Technical Support Analyst 1-3 the incumbent will:- Coordinate and consult with SCLHSA Louisiana Department of Health Information Technology Staff OTS Support Team and computer contractor for the design development installation and testing of in-house software packages.
- Provide technical support for Microsoft Operating Systems Microsoft Office Products Outlook monitor/install Anti-virus software and develop strategies and recommendations for standards and procedures for use.
- Troubleshoot deskside computers plus replace broken parts as needed.
- Serves as lead worker over IT staff trains employees and contractors on new and existing software.
Position-Specific Details:
Location:This position is located at SCLHSAs River Parishes Behavioral Health Clinic located in Laplace LA. OR SCLHSAs Administration Office located in Houma LA. Position may include travel to other SCLHSA locations.
Appointment Type: This vacancy is being announced as a Classified Position and will be filled as a Probationary Appointment.
Compensation:The actual starting salary depends on the education and experience of the selected applicant.Career Progression Group (CPG):This position participates in a CPG and may be filled as an IT Tech Support Analyst 1 2 or 3 level at which the vacancy is filled be determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.
Please click on the link to learn more about each job level:
IT Technical Support Analyst 1
IT Technical Support Analyst 2
IT Technical Support Analyst 3
How To Apply:
No Civil Service Test Scoreis required in order to be considered for this vacancy.
To apply for this vacancy click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Information to support your eligibility for this job title must be included in the application (i.e. relevant detailed experience/education). Resumeswill notbe accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
Contact Information:
For further information about this vacancy contact:
Shelby Hidalgo
Acting HR DirectorLouisiana is a State As a Model Employer (SAME) that supports the recruitment hiring and retention of individuals with disabilities.
Required Experience:
IC
