IT Technical Support Analyst 1-3 (Cpg)
Job Location:
Metairie, LA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- About this Job
- OUR MISSION
The mission of the LSBPNE is to protect the health safety and welfare of the public by providing reasonable assurance that persons who practice practical nursing are competent ethical practitioners with the necessary knowledge skills and abilities appropriate to the title and role of the licensed practical nurse.
OVERVIEW OF THE ROLE
Provides technical support for hardware software networking applications and state-issued equipment while assisting users and resolving technical issues.
Key Competencies:- Strong troubleshooting and problem-solving skills.
- Communication and customer service
- Technical knowledge and adaptability
- Organization
- Ability to work together and part of a team
- Minimum Qualifications
Three years of experience in information technology; OR
Six years of full-time work experience in any field plus one year of experience in information technology; OR
An associates degree in information technology plus one year of experience in information technology; OR
A bachelors degree plus one year of experience in information technology.
A bachelors degree with twenty-four semester hours in an information technology computer science engineering mathematics or business analytics field.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion provided the appointment is made from a Certificate of Eligibles.- Job Duties and Other Information
Job Duties:
Performs a variety of technical support activities that may include end user support networking support database infrastructure support applications support etc.
Maintains inventory of information technology assets by running and reviewing reports preparing requisitions and coordinating deliveries. May also scan service tags of equipment enter data in the asset management system and participate in onsite validation of property.
Performs network and application performance monitoring; resolves problems either by using standardized procedures or through root-cause analysis. May provide guidance to lower-level personnel to assist in training on more complex requests.
Determine solutions for all levels of technical support requests; confers with higher-level IT personnel as needed on the most complex requests.
Performs configuration troubleshooting etc. using standardized and non-standardized procedures for information technology hardware and/or software.
Updates statuses of technical support work orders in the appropriate system(s). Trains end users on supported technologies.
Position-Specific Details:
Appointment Type:Probational Appointment - up to 24 months
Career Progression: This position does participate in a Career Progression Career.Compensation:The salary offered will be determined based on qualifications and experience.
Louisiana is a State As a Model Employer (SAME) that supports the recruitment hiring and retention of individuals with disabilities.How To Apply:
No Civil Service test score or assessmentis required in order to be considered for this vacancy.
To apply for this vacancy click on theApply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. *
For further information about this vacancy contact:
Christina Costanza
Louisiana State Board of Practical Nurse Examiners
Required Experience:
IC
