IT Support Technician

Saint George School is a British International school that offers an innovative education through a challenging international curriculum making learning relevant and meaningful for students by adopting a comprehensive study program based on research and centered on the student as a learner. Throughout its 58 years of existence Saint George School has become a reference of academic excellence both nationally and internationally being the only school in the country to offer the prestigious International Baccalaureate program and the first one to receive dual accreditation from the Council of International Schools (CIS) Cambridge International General Certificate of Secondary Education (IGCSE) and the New England Association of School and Colleges (NEASC) with a highly qualified multicultural faculty and staff. Today make up a school community of 43 different nationalities making Saint George an institution of international stature forming young leaders capable of meeting academic and professional challenges in todays global society.

IT SUPPORT TECHNICIAN

JOB DESCRIPTION

LOCATION Saint George School Santo Domingo DR

JOB PURPOSE

The IT Support Technician will be responsible for providing technical support to all school faculty and staff. We are looking for an individual with excellent customer service and technical support skills. The IT Support Technician will be responsible for the smooth operation of all staff and student devices preparation of those devices before each school year and keeping an accurate inventory of all IT assets. Support and maintenance of networking equipment and infrastructure. They will work closely with all members of the IT team to make sure all IT services are always operating efficiently. This job will require some setup and support of after hours meetings and events.

REPORTING TO IT Manager/Director

RESPONSIBILITIES

Take responsibility for the smooth running of all staff and student facing desktops laptops tablets AV equipment operating systems and applications for all offices and classrooms

Monitor the school help desk in support of all school staff and students

Take ownership of tickets ensuring appropriate priority is set and regular communication is in place

Prepare staff devices for distribution

Organize support and manage all student devices including Chromebooks MacBooks and iPads

Maintain an accurate IT asset inventory

Assist with and support AV setups for in school events

Maintain classroom technology to support educational needs

Manage mobile device management system for all Apple devices

Provide technical training to staff

Support WiFi CCTV IP Telephony Cabling systems and Switches.

Assist with and/or perform hardware repairs to broken devices

Other duties as assigned

PERSONAL SPECIFICATIONS Skills Knowledge and Experience

Degree qualified and/or relevant professional qualification and experience

At least 2 years of experience in a technical support role

Experience supporting macOS iOS Chrome OS and Windows

Experience using a help desk ticketing system

Professional and patient approach to customer service

Experience with Google Workspace and Office 365

Excellent problem solving and troubleshooting skills

Familiarity with wired/wireless networks

Excellent verbal and written communication skills

Team worker who can also be an independent self-starter

Essential

Experience with JAMF and/or inTune

Experience repairing Windows MacBooks and Chromebooks

o Current Apple-certified technician a plus

Experience working in education Desirable

Personal Attributes

High levels of personal integrity

Conscientious and able to focus on completing work to a consistently high standard

Flexible and positive approach to work

Excellent organisational and time-management skills; high attention to detail

Ability to work to tight deadlines and able to prompt others to ensure deadlines are achieved

Adaptable to working in a fast paced ever changing environment

Ability to work under pressure and remain calm

Proactive and willingness to take on multiple tasks

Self-motivated and enthusiastic

Ability to work independently

Must be a team player willing to help and be flexible

Continually strive for improvement

Other

A commitment to safeguarding and promoting the welfare of all pupils. And the willingness to undertake appropriate child protection training when required

PHILOSOPHY AND VALUES

We are ambitious for our students our people and our family of schools. We believe that:

There is no limit to what every person can achieve.

Creativity and challenge help us get better every day.

Learning should be personalised.

Unique global opportunities enhance the learning experience.

The NAE Commitment

At Nord Anglia Education we work every day to inspire our schools our students and our employees to be the best they can be and we are ambitious for them all to achieve more than they thought possible in their personal social and academic endeavours. Within our family of schools this aspiration is underpinned by a commitment to always act with respect integrity openness courage and ambition. These qualities are the foundation of how we approach our work and roles within NAE and are shared by everyone in our global family.

Promote and embodies The CORE 7 Leadership Capabilities:

Accountable Establishes a high performing culture and accepts accountability for organisational performance.

Strategic Leads opportunity and is committed to continuous improvement aligned with the organisational vision and direction

Collaborative Works collaboratively with others to achieve organisational outcomes

Entrepreneurial Creates organisational value for diverse stakeholders and achieves commercial success

Enabling Drives excellence through valuing and developing others

Agile Achieves personal and organisational success within a changing dynamic and complex environment

Resilient Demonstrates personal resilience within a demanding environment of high expectations

Role-model the Be Ambitious philosophy each day

Feedback as a valued member of the team and the wider organisation

At Nord Anglia Education we are committed to providing a world class safe happy environment in which children and young people can thrive and learn. We are committed to safeguarding and promoting the welfare of all our pupils where we embrace all race abilities religions genders and cultures.

All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years.

We welcome applications from suitable qualified persons from all diverse backgrounds.

Please note only shortlisted candidates will be contacted.