IT Support Technician

Provide help desk and remote technical support to employees and on-site support for the Las Vegas facility by troubleshooting technology issues escalating complex problems and assisting with IT projects and infrastructure support

Provide first-line help desk and technical support for Microsoft 365 applications desktops network connectivity internet applications telephone systems and related technology

Document track and manage incidents and service requests in the IT ticketing system through resolution or escalation

Provide on-site IT support for the Las Vegas facility working with facility personnel and IT teams to resolve issues fulfill service requests deploy equipment and communicate service impacts

Troubleshoot and resolve PC network and basic Windows Server issues promptly escalating complex or critical issues to the appropriate support team or management

Configure test deploy maintain and upgrade computers operating systems applications peripherals and related hardware and software

Troubleshoot and repair PCs printers handheld scanners and other end-user equipment replacing components or coordinating service as needed

Monitor production system and network alerts coordinate support resources and communicate issues that affect business operations

Assist system and network administrators with server network infrastructure and related technology projects

Support IT projects and collaborate with users project teams and departments to meet business and service requirements

Provide after-hours support for production or business-critical issues as required

Maintain current technical knowledge through training and other professional development opportunities

Ensure all safety and security rules are strictly observed and any accidents incidents or injuries are promptly reported to management

Complete the Annual CTPAT Security Training

Focus on continuous improvement and consistently demonstrate good business judgment

Work effectively with all Pride departments to exceed internal and external expectations

Pride retains the discretion to modify duties and/or assign other duties as necessary

Must be a friendly team player professional detail-oriented and honest

Must have the ability to:

Multi-task problem-solve and prioritize in a fast-paced working environment

Identify potential cybersecurity incidents and promptly follow established security reporting and escalation procedures

Prioritize incidents and service requests based on urgency and business impact

Diagnose and resolve issues with PCs laptops and related hardware and peripherals including repairs configuration and upgrades

Explain technical information clearly to technical and nontechnical users

Use scripting and automation tools such as PowerShell to streamline routine technical support and administrative tasks

Learn and adapt to new technologies to address business needs

Exercise discretion and sound judgment when making business decisions

Work independently with minimal supervision using initiative and creativity within established guidelines

Must have:

Relentless drive to achieve advancement and continuous improvement

Strong analytical skills

Intermediate working knowledge of Microsoft Office applications including Word Excel and PowerPoint

Intermediate working knowledge of Windows operating systems Microsoft 365 applications and common end-user technologies

Intermediate working knowledge of computer hardware BIOS firmware and peripherals

Strong web navigation and online research skills

Strong customer service verbal and written communication skills

At least 2 years of experience providing IT help desk desktop support or similar technical support in a business environment

At least 1 year of experience providing on-site IT support in a manufacturing warehouse or distribution environment preferred

At least 1 year of experience using an IT ticketing system to track prioritize and resolve support requests preferred

At least 1 year of experience supporting user accounts access permissions Microsoft Office and basic Windows Server functions preferred

Associate Degree in Information Technology Business or a related field OR High School Diploma or GED with at least 6 years of the required experience

Bachelors degree in Information Technology Business or a related field preferred

Must be legally authorized to work in the United States without sponsorship now or in the future

This job description is not intended to be all-inclusive

In exceptional circumstances some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act

Pride Mobility Products/Quantum Rehab is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin physical or mental disability protected Veteran status age or any other characteristic protected by federal state or local law. Pride Mobility Products/Quantum Rehab is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.

If you are a person with a disability a disabled veteran or require a reasonable accommodation or assistance in completing an application for employment please contact our human resources department at 1- x1250.

Required Experience:

IC