IT Support Technician, Level 1

About Guitar Center:

At Guitar Center we believe in the power of music and the technology that supports it. With over 300 stores nationwide and a growing network of support centerswerecommitted to delivering a seamless experience for musicians associates and partners alike. Our IT team plays a vital role in keeping our systems running smoothly and our teams connected.

About The Role:

Were looking for a tech-savvy customer-focused IT Support Technician Level 1 to join our Help Desk & End User Support this roleyoullserve as the first point of contact for IT-related issues across Guitar Centers nationwide operations.Youllprovide front-line support diagnose technical problems and help keep our teams equipped and running.Ifyourepassionate about solving problems love working with people and thrive in a fast-paced environment we want to hear from you!

Responsibilities:

• Respond to incoming IT support requests via phone email chat and ticketing system

• Troubleshoot Tier 1 technical issues related to hardware software and account access

• Guide users through diagnostic and resolution steps for various systems including POS

• Track and document support activity in our incident management system

• Maintain and manage employee system access and credentials

• Coordinate hardware replacements and installations across store locations

• Escalate complex issues to specialized IT teams when necessary

• Contribute to documentation and knowledge base articles for team use

• Stay up to date on internal systems tools and best practices through training and collaboration

To join our bandyoullneed the following experience:

Qualifications & Experience:

• High School Diploma or GED (required)

• 2 years of experience in technical support or customer service or equivalent (e.g. CompTIA A)

• Proficiencywith Windows and MacOS environments Microsoft Office and basic IT hardware

• Excellent communication skills both written and verbal

• Ability to manage multiple priorities in a high-volume support environment

• Strong problem-solving skills and attention to detail

• Willingness to work evening/weekend hours as part of a rotating on-call schedule

Bonus Points If You Have:

• A Certification or Microsoft-related credentials

• Experience supporting POS systems or retail environments

• Familiarity with incident management and ticketing systems (e.g. ServiceNow Jira)

Key Competencies:

• Analytical Skills:Ability to interpret data and extract insights to improve business performance.

• Collaboration:Proven ability to work cross-functionally and build productive relationships.

• Customer Focus:Prioritizes the user experience in all support processes.

• Interpersonal Communication:Communicates clearly courteously and effectively across diverse audiences.

• Initiative:Proactivelyidentifiesand addresses problems; driven by continuous improvement.

• Organizational Skills:Manages time and priorities effectively with strong attention to detail.

• Performance Management:Committed to ongoing skill development and goal achievement.

• Technology Skills:Competent in navigating relevant systems and tools to meet business needs.

Pay Rate: $46000 - $57783/yr. dependent on background and experience.

Schedule - 11am-8pm (either Wed.-Sun or Saturday - Wednesday) Must include both Saturday and Sunday and 3 other days during the week.

Disclaimer:

While this job description outlines primary responsibilities it is not a comprehensive list of all tasks. Duties may change or new responsibilities may be assigned as business needs evolve.

Why Guitar Center Company Heres just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leavetake time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks including Medical Dental Vision 401K plus company match mental health support paid sick/holiday/vacation time employee discount program and tuition reimbursement options.

This position is eligible to participate in the Guitar Center Company bonus program based on Company job posting is not necessarily reflective of actual compensation that may beearned nor a promise of any specific pay for any specific employee which isalways dependent on actual experience education and other factors. The payrange(s) listed are provided in compliance with state specific laws. Pay rangesmay be different in other locations.

Why join us

With a career at Guitar Center you become part of the worlds largest multichannel musical instrument retailer. Whether at our Stores Contact Centers Distribution Centers or Support Center Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

Love this gig and want to apply

Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race color religion gender sexual orientation gender identity national origin age disability veteran status or any other protected status prohibited under Federal State or local laws. All employment decisions are based on valid jobrelated requirements.

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