IT Support Technician L1

Overview
Tech Solutions is seeking a dependable and self-sufficient IT Support Technician to join our team. This is a part-time primarily remote position with occasional onsite field work at client locations within a 50-mile radius of Long Beach CA.

We are an MSP supporting healthcare accounting and legal clients. This role requires someone who can operate independently troubleshoot efficiently and handle real-world client environments without constant guidance.

Key Responsibilities

• Provide remote support for desktops laptops printers and network-related issues
• Troubleshoot Microsoft 365 user accounts and access-related issues
• Perform onsite support and installations at client locations (typically 12 times per week as needed)
• Install and configure workstations printers and network-connected devices
• Assist with basic server-related tasks (Active Directory user management permissions shared resources)
• Troubleshoot basic networking issues (connectivity DHCP DNS firewall awareness)
• Maintain accurate and detailed documentation in the ticketing system
• Communicate clearly and professionally with clients
• Take ownership of issues from start to resolution escalating only when necessary

Requirements

• Proven experience in IT support within a helpdesk or MSP environment
• Working knowledge of Windows OS Microsoft 365 and user/device troubleshooting
• Basic experience with Active Directory and server environments
• Foundational understanding of networking (IP addressing DHCP DNS routers/firewalls)
• Ability to work independently without constant supervision
• Reliable transportation and valid drivers license
• Must reside within a reasonable commuting distance of Long Beach CA
• Ability to lift up to 25 lbs
• Strong communication and problem-solving skills

Preferred

• Experience working in an MSP environment
• Exposure to low voltage systems (structured cabling device installations patch panels)
• Experience supporting regulated environments (healthcare legal accounting)

Schedule

• Part-time: 16 to 30 hours per week depending on business needs

Work Location

• Remote (work from home) with onsite client visits as required

Growth Opportunity

• Opportunity to take on more advanced responsibilities in networking server management and client infrastructure projects as the role expands