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IT Support Technician Kihei, HI

Merge IT


Job Location:

Kihei, HI - USA

Hourly Salary: USD 20 - 23
Posted: 8 September 2026 (7 hours ago)
Application Deadline: 6 December 2026
Vacancies: 1 Vacancy

Job Summary

Our enterprise-level client is seeking to add an IT Support Technician to the team in Kihei HI. Please see below for full details-

Job Notes:
-- 6-month contract / extensions possible with good performance.
-- Onsite in Kihei HI 96753

-- Drug & Background required.

Pay Rate $20-23 w2 per hour plus benefits

From the client:
--Asset Disposal/Reclaim Inventory Capture Device Distribution Floor walking Cabling and general infrastructure knowledge.
--Technician will need to have basic knowledge of Win10/11 operating system.
--Ability to image a machine and package and ship devices once built for end users.
--Techs will work with the current Depot team and will be provided with space to work tools and knowledge of the internal environment.
--Knowledge of BitLocker and backup process for windows is a plus.
--Lenovo hardware understanding will be very beneficial.


Position Overview:
We are seeking a reliable and customer-focused IT Support Technician to provide onsite support at a one-person site backed by a remote team of 25 peers for collaboration and training. The role includes handling day-to-day IT support needs in a Windows environment with a strong focus on hardware replacement device imaging and user support.

Key Responsibilities:
  • Provide deskside support for end users including IMAC (Install Move Add Change) activities
  • Reimage and deploy PCs as part of refresh or break/fix processes
  • Perform hardware troubleshooting and replacement for desktops laptops and peripherals
  • Support users with Office 365 applications and Windows OS issues
  • Document incidents service requests and actions taken using ServiceNow or similar ITSM tools
  • Collaborate remotely with team members across other locations to resolve complex issues
  • Perform basic hands-and-feet network support: check switch power status create console sessions as directed
  • Ensure timely and professional communication with end users and team leads
Technical Environment & Minimum Requirements:
  • Strong experience supporting Windows desktop environments
  • Proven hands-on experience with Office 365 at the deskside level
  • Basic knowledge of device imaging reimaging and PC deployment best practices
  • Excellent problem-solving and customer service skills
Nice to Have:
  • Experience using ServiceNow or similar ticketing systems
  • Familiarity with Windows Autopilot deployments
  • Hands-and-feet network support (switch checks console sessions)
Certifications:
  • Certifications such as A MCP or ITIL are a plus but not required
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Required Experience:

IC