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IT Support Technician Information Technology Shift 1

NEW CARROT FARMS

Job Location:

Bakersfield, CA - USA

Hourly Salary: $ 28 - 32

Posted: 28 August 2026 (9 days ago)

Application Deadline: 25 November 2026

Vacancies: 1 Vacancy

Job Summary

THE ROLE:

This position will report to the: Manager
Travel requirements: N/A
FLSA Status: Non-Exempt
Shift: 1
Employment Category: Hourly
Pay Range: $28.00- $32.00

STRONG HISTORY. EXCITING FUTURE

Bolthouse Fresh Foods is a leader in carrot production serving as a grower packer processor and shipper. Headquartered in Bakersfield California we are a proud employer to 1600 dedicated individuals. Since 1915 we have been committed to growing and producing high-quality carrots and today we are one of North Americas largest growers and distributors of fresh carrots for cooking and snacking. Additionally we supply premium natural ingredients for the food and beverage industry. With over a century of excellence Bolthouse Fresh products are available at major retailers across North America.

Bolthouse Fresh Foods has approximately 1600 employees.

WHAT YOULL BE RESPONSIBLE FOR IN THIS ROLE

The IT Support Technician will work various shifts supporting multiple locations across the United States. The users you will be supporting utilize technologies that include but are not limited to Microsoft Office Windows End Points RF and mobile Devices and Network-Attached Printers. The IT Support Technician will also be responsible for level one application support working independently and following the department SOPs and guidelines.

Provide users with technical support responding to their needs and questions working independently under the department guidelines and SOPs.
Work with IT Infrastructure teams to support the rollout of new end user technology initiatives office moves and technology enhancements.
Respond to technical emergencies and prioritize support calls efficiently and effectively.
Continuously maintain update and improve the documentation and SOPs for end user technologies.
Problem isolation and diagnosis for all desktops some server and network problems
Perform Windows desktop systems support.
Install upgrade and configure network printing software tools AD basic user security set-up and Exchange accounts.
Provide tier-one technical LAN support.
Maintain knowledge of the latest technologies
Back up the Service Desk during high-volume situations.
Performs other duties as needed or assigned

WHAT WERE LOOKING FOR

Required Skills and Abilities:

Comprehensive knowledge of PC Hardware (Desktop/Laptop troubleshooting & diagnostics)
Knowledge of PC best practices for preventative maintenance
Experience with PC peripheral troubleshooting & diagnostics
Knowledge of Anti-Virus product support (virus and spy-ware cleaning)
Knowledge of Microsoft Windows 10/11 and MSO365.
Excellent customer service skills
Excellent communication skills (written and verbal language skills)
Good documentation skills (ability to enter detailed information clearly and concisely into a ticketing application)
Ability to explain technical concepts to non-technical users
Analysis & Decision-making skills (ability to make sound independent judgments e.g. when to escalate user issues)
Ability to prioritize multiple requests and work effectively in a fast-paced environment.
Strong organizational skills and attention to detail.
Ability to maintain confidentiality and handle sensitive information appropriately.
Team player (experienced working as part of a Customer Support/Help Desk Team)
Proven analytical and hardware/software troubleshooting abilities.
Ability to learn new technologies quickly.
Strong work ethic and initiative go-getter attitude

Minimum Qualifications:

High School Diploma or GED and a minimum of 2 years of Desktop Support/IT Service Desk/Help Desk experience; or equivalent combination of education and experience.
Associate degree in Information Technology Computer Science or a related field; or an equivalent combination of education and experience.
Minimum of 2 years of experience providing desktop help desk or technical support.
Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
Experience troubleshooting hardware software and basic network connectivity issues.
Candidates must have a verifiable history of safe vehicle operation and meet company standards for driving eligibility. This includes maintaining a clean driving record which will be verified through a background check.

Preferred Qualifications:

3-5 years of IT support experience in manufacturing agriculture food production or distribution environment.
Industry certifications such as CompTIA A Network Security Microsoft Fundamentals or related certifications.
Experience supporting ERP systems warehouse technologies handheld devices and manufacturing equipment.
Experience with Active Directory Azure Active Directory (Entra ID) Microsoft Intune and endpoint management tools.
Familiarity with cybersecurity principles and security awareness are best practices.
Experience supporting cloud-based applications and services.
Outlook/Exchange account creation
Proficient in using the iVanti or other similar ISM tools.
Familiar with Ivanti or similar end point management tools
Experience with Apple laptops a plus
Prior experience with mobile device support (Tablets iPad iPhone Android) a plus
Prior experience with Kronos Oracle JDE or Red Prairie a plus
IT Asset management experience

PHYSICAL DEMANDS:

Work is performed primarily in a standard office environment warehouse and field environments with frequent interruptions.
Ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop bend climb kneel crouch reach and twist.
Lift carry push and/or pull light to moderate amounts of weight up to 50 lbs.
Operate office equipment requires repetitive hand movement and fine coordination including use of a computer keyboard.
Ability to stand for long periods of time in an upright position walking on both even and uneven surfaces
Ability to ascend and descend ladders scaffolding using 3-point contact on a regular basis
Ability to stoop crouch and kneel on a regular basic

HOURS & WORKDAYS:

Shift 1 8:00 AM to 5:00 PM; Overtime Weekends and Holidays may be mandatory based on business needs. Rotating workday/time off schedules may be mandatory depending on department/business needs as well.

WHAT WE OFFER

Our rich benefits packages are designed to support the health and well-being of both our eligible co-workers and their families.

Medical
Dental
Vision
Group Life and AD&D
Voluntary Life and AD&D
Group Short-Term Disability
Group Long-Term Disability
Flexible Spending Accounts
Employee Assistance Program
401k
Paid Time Off

EQUAL EMPLOYMENT OPPORTUNITY

Bolthouse Fresh Foods is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status protected veteran status genetic information or any other characteristic protected by law. We are dedicated to fostering a workplace where everyone feels valued respected and empowered to achieve their full potential.

REASONABLE ACCOMMODATIONS:

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. If you are interested in applying for employment with Bolthouse Fresh Foods and need special assistance to apply for a posted position or if you believe you do not meet any of the required qualifications of a posted position due to a protected disability and would like to explore the possibility of accommodation please contact our Talent Acquisition team at:for additional support or guidance.

REASONABLE ACCOMMODATIONS:

Bolthouse Fresh Foods does not accept unsolicited agency resumes. Bolthouse Fresh Foods is not responsible for any fees related to unsolicited resumes.

Shift 1 (8:00 AM- 5:00PM ) ; Overtime Weekends and Holidays may be mandatory based on business needs. Rotating workday/time off schedules may be mandatory depending on department/business needs as well.

Required Experience:

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